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Compare XenCall vs. UVdesk Helpdesk

A good way to find the correct Customer Support Software product for your business is to compare the solutions against each other. Here you can compare XenCall and UVdesk Helpdesk and see their features compared in detail to help you pick which one is the better product. Furthermore, you can compare their overall ratings, including: overall score (XenCall: 7.9 vs. UVdesk Helpdesk: 8.2) and user satisfaction (XenCall: N/A% vs. UVdesk Helpdesk: 100%). Check their distinctive features and similarities and see which one outperforms the other. Similarly think about your company tomorrow; will your business outgrow the app in the next couple of years? If you would like to quickly find the top VoIP Software according to our review team we advise you examine the following products: RingCentral, Slack, 8×8 VoIP Phone Service.
Software

XenCall

VS

UVdesk Helpdesk

VS

XenCall screenshot UVdesk Helpdesk screenshot
Pricing Page

Total Score

Our Score

7.9 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Pricing

Pricing

by quote

$11

Price Scheme

Price Scheme

Quote-based Free | Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

XenCall is a cloud-based call center automation software for telemarketers and call centers.
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Useful Links
Available Languages

Available Languages

English English
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Cost Details

Cost Details

XenCall’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles
Company Email

Company Email

sales@xencall.com support@uvdesk.com
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

2600-4720 Kingsway Ave
Vancouver, British Columbia V6B 2L3
Canada
A 67 Sector 63
Noida Uttra Pradesh, 201301
India
Pricing Page

Pricing Page

Learn more about XenCall pricing Learn more about UVdesk Helpdesk pricing
Available Support

Available Support

Phone Live Support
Phone Live Support
Ticket
Available Features

Available Features

XenCall FEATURES

  • Agent callback calendar
  • Appointment calendar
  • API capabilities
  • Agent and dail list prioritization
  • Automated tasks
  • Call recording
  • Caller ID proximity matching
  • Conference calling
  • Built-in CRM
  • Custome agent status
  • Diler speed configuration
  • Firewall security
  • Inbound queue strategy
  • Lead targeting
  • Instant message
  • Live floor monitoring
  • Report and analytics

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus
Supported Integrations

Supported Integrations

XenCall integrates with the following business systems and applications:

  • Dropbox
  • Voicelog
  • Google Maps
  • Google
  • Trusted TPV
  • Amazon web services
  • Moneris solution
  • Stripe

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
Contact Phone

Contact Phone

+1-800-694-1049 (+1)-914353168
Prominent Customers

Prominent Customers

Jamgora, Colorway Design Group, FIXXI.NET
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You shouldn’t count on just a broad array of useful tools and adjustable pricing plans from a credible Customer Support Software. Almost as essential as main features is a quality customer support. You want to guarantee that if you have any questions about XenCall or UVdesk Helpdesk, or you run into a problem, or perhaps you’ll want to request a specific revision or feature useful to your business you can count on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can benefit from individual training or at the very least a knowledge base you can use.