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Compare Workplace by Facebook vs CloudTalk

What is better Workplace by Facebook or CloudTalk? To ensure that you acquire the most useful and productive Communications Software for your enterprise, you have to compare products available on the market. For example, here it is possible to match Workplace by Facebook’s overall score of 9.0 against CloudTalk’s score of 8.5. You may also compare their general user satisfaction: Workplace by Facebook (92%) vs. CloudTalk (N/A%).

Moreover, you can assess their good and bad points feature by feature, including their terms and conditions and prices. By comparing products you are sure that you pick the right software for your needs. It goes without saying you should know your specific needs to realize which software matches those needs.

We know that not all businesses have enough time to examine dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Collaboration Software category are: monday.com, Wrike, Smartsheet.

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SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live video streaming
  • Voice and video calls (desktop and mobile)
  • Workplace and Work Chat apps (iOS /Android)
  • Productivity features
  • Unlimited file, photo and video storage
  • Unlimited team and project groups
  • Integration with file storage providers
  • Desktop Notifier for Windows
  • Secure collaboration between companies
  • Directory of pre-built integrations
  • Enterprise features
  • Administrative controls to manage your community
  • Monitoring tools for IT teams
  • APIs for custom integrations and bots
  • Integrations with e-discovery and compliance providers
  • Single sign-on (SSO), Active Directory support
  • Integration with G Suite, Okta, Windows Azure AD

Pricing Info

Workplace by Facebook offers two distinct pricing plans. Here are the details.

Standard (Free)

  • Communication features
  • Live video streaming
  • Voice and video calls (desktop and mobile)
  • Workplace and Work Chat apps (iOS /Android)
  • Unlimited file, photo, and video storage
  • Unlimited team and project groups
  • Integration with file storage providers
  • Desktop Notifier for Windows
  • Secure collaboration between companies

Premium ($3/active user/month)

  • Live video streaming
  • Voice and video calls (desktop and mobile)
  • Workplace and Work Chat apps (iOS /Android)
  • Unlimited file, photo, and video storage
  • Unlimited team and project groups
  • Integration with file storage providers
  • Desktop Notifier for Windows
  • Secure collaboration between companies
  • Directory of pre-built integrations
  • Administrative controls to manage your community
  • Monitoring tools for IT teams
  • APIs for custom integrations and bots
  • Integrations with e-discovery and compliance providers
  • Single sign-on (SSO), Active Directory support
  • Integration with G Suite, Okta, Windows Azure AD, and more
  • 1:1 email support for administrators

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Walmart, Spotify, Heineken

Integrations

Workplace by Facebook integrates seamlessly with the following applications:

  • Office 365
  • G Suite
  • Box
  • Dropbox
  • Okta
  • Salesforce
  • ServiceNow
  • ADP
  • Zoom
  • Splash
  • SurveyMonkey
  • Adobe
  • Jira Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Collaboration tool built on the most popular social network.

Company Email

Contact No.

Company's Address

1 Hacker Way, Menlo Park, 94025

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from €10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Recording
  • Call Queueing
  • International Numbers
  • Toll-Free Numbers
  • Short Numbers
  • Callback
  • Internal Phone Number Tags
  • Business Hours
  • Personalized Greetings
  • Voicemail
  • Internal Call Greetings
  • Contact Tags
  • Custom Fields
  • Blacklist
  • Advanced Call Routing
  • Statistics and Monitoring
  • Integrations with Business Tools
  • Utilities
  • Outbound Call Center

Pricing Info

CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).

Starter – €15/user/month (billed monthly) or €10/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)

Essential – €30/user/month (billed monthly) or €20/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing

Expert – €50/user/month (billed monthly) or €35/user/month (billed annually)

  • All Essential features
  • Open API
  • Salesforce integration
  • Power Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score

Custom – Quote-based plan

  • All Expert features
  • Custom onboarding
  • Unlimited outbound calls (Flat Rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Yves Rocher, Karcher

Integrations

CloudTalk integrates with the following business systems and applications:

  • Hubspot
  • Pipedrive
  • Salesforce
  • Zendesk
  • Freshdesk
  • LiveAgent
  • Helpscout
  • Intercom
  • Shopify
  • Bigcommerce
  • Magento
  • Microsoft Dynamics
  • Zoho CRM
  • Groove
  • Live Chat
  • Shoptet
  • Magento
  • Shopify
  • Bigcommerce
  • 12 Integrations are planned for Q3/2019.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients.

Company Email

support@cloudtalk.io

Contact No.

Company's Address

CloudTalk ltd
244 Madison Avenue
New York City, 10016-2817
USA

Every time you compare different Communications Software apps you shouldn’t just explore their features list and available pricing plans. Keep in mind the app should be adjusted to your standards and team so the more flexible their offer the better. Find our what systems are supported by Workplace by Facebook and CloudTalk and ensure you will obtain mobile support for whichever devices you work on in your company. You should also examine which languages and countries are supported, because this could be a critical factor for many firms.

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