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Compare WorkFusion vs Yekaliva

What is better WorkFusion Smart Process Automation or Yekaliva? If you wish for an efficient Artificial Intelligence Software product for your company you must take time to assess different alternatives. It doesn’t have to be complicated, and can be as simple as matching their features in a table like the one below. You will also get a good idea how each product works. As an example, on this page you can check WorkFusion Smart Process Automation’s overall score of 8.7 and compare it against Yekaliva’s score of 8.0; or WorkFusion Smart Process Automation’s user satisfaction level at 100% versus Yekaliva’s N/A% satisfaction score.

The evaluation will help you spot the strengths and weaknesses of each program, and make up your mind on which fits you requirements better. Aside from the robust features, the application that’s simple to grasp and use is always the better product.

We are aware that not all companies have enough time to try out a large number of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Artificial Intelligence Software category are: Salesforce Einstein, Cloud Machine Learning Engine, Azure Machine Learning Studio.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Drag-and-Drop Function
  • Process-Level Automation
  • Applications Automation
  • Digitization
  • Judgement Automation
  • Automated Worker Management
  • Optical Character Recognition

Pricing Info

WorkFusion SPA is a process-level automation platform for enterprises. Companies interested in the solution can request for their enterprise pricing plans and ask for a demo through phone, email, or web form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A user-friendly and configurable robot and cognitive automation software.

Company Email

learn@workfusion.com

Contact No.

Company's Address

WorkFusion
48 Wall Street, 7th floor
New York NY 10005
United States

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-time Analytics Dashboard
  • User Management
  • Complete Customization
  • Integrations

Pricing Info

Yekaliva offers four options when it comes to enterprise pricing to suit the needs of businesses of different sizes.

Glider – $20/month

  • 2K Messages per Month
  • Email Support

Plane – $50/month

  • All Glider Features
  • 5K Messages per Month
  • Bot Customization
  • Real-time Dashboard
  • 24/7 Email Support

Jet – $100/month

  • All Plane Features
  • 12K Messages per Month
  • Priority Call Support
  • Partial Integration Support
  • White Label

Rocket – request pricing information

  • All Jet Features
  • Unlimited Messages per Month
  • Complete Integration Support
  • All Channels Integration
  • Dedicated Agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Queensland Government, Asian Humanity Foundation, Anna Nagar

Integrations

Yekaliva can integrate with the following solutions:

  • Slack
  • KIK
  • Skype
  • Telegram
  • Line

Apart from these, Yekaliva can also connect with a number of CRM tools.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A highly accurate AI-powered chatbot that is backed by six avant-garde technologies.

Company Email

info@yekaliva.ai

Contact No.

Company's Address

Yekaliva
No. 299 S Main Road, Ste. 1300
Salt Lake City, UT 84111
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

If you are still having doubts about which solution will be best in your case it may be a good idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular each service is and how wide is its online presence. For example, in case of Facebook WorkFusion Smart Process Automation has 637 likes on their official profile while Yekaliva profile is liked by 0 people.

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