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Compare Wolken vs Vivantio Service Desk

What is better Wolken or Vivantio Service Desk? Getting the perfect Help Desk Software for your business is vital to growing your company’s effectiveness. In our platform, it is simple to examine different solutions to see which one is the proper software for your needs. Here you can match Wolken vs. Vivantio Service Desk and check out their overall scores (8.0 vs. 6.7, respectively) and user satisfaction rating (100% vs. 100%, respectively).

You can even browse the specifics of rates, conditions, plans, functions, tools, and more, and decide which software offers more advantages for your business. In practice, select the software that lets you to add/remove features and pricing to match your company growth or lack of it.

In case you you would like to quickly identify the optimal Service Desk Software according to our review team we suggest you examine these products: Zendesk, LiveAgent, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Incident Management
  • Change Request Management
  • Service Request Management
  • Configuration Management
  • Database
  • Task Management
  • Soft Calls Integrations

Pricing Info

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.

Company Email

info@wolkensoftware.com

Contact No.

Company's Address

E. Bayshore Road, Suite 200
Palo Alto CA 94303
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Templates
  • Integrated Interactive Reports
  • Data Export (PDF, XML, CSV)
  • Point-and-Click Codeless Configuration
  • Asset Management / CMDB
  • Custom Reports Builder
  • Customizable Views
  • Active Directory / LDAP Integration
  • Tasking
  • Self-Service Web Portal
  • Interactive Dashboards
  • Incident Management
  • Automated Escalation Rules
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Service Level Management
  • Asset Audit Trail
  • Integrated Reports
  • Automated Ticket Routing
  • Service Level Agreements (SLA)
  • Business Rules Engine

Pricing Info

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tesco Mobile, RAC, NHS, Toshiba, Porsche

Integrations

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.

Company Email

Company's Address

610 Sycamore Street, Suite 350
Celebration
FL 34747

Salesforce Essentials

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Inquiry Routing
  • Opportunities Management
  • Multi-Channel Console
  • Reports and Dashboards
  • Intelligent Self-Service Sites
  • User-Friendly Knowledge Base
  • Sales Pipeline Tracking
  • Drag-and-Drop Interface
  • Productivity Tools
  • Task Automation
  • Macros
  • Customer Communities
  • Help Desk Tools
  • Activity Tracking
  • Collaboration Tools
  • Case Auto-assignment
  • Case Escalation Rules and Queues
  • Custom Profiles
  • Email Optimization
  • Lightning App Builder
  • Lead/Contact Account Management
  • Page Layouts
  • Salesforce Mobile App
  • Task Management
  • Setup Assistant
  • Trailhead

Pricing Info

Service Cloud Essentials – $25/user/month (billed annually)

  • Help desk tools
  • 10 users
  • G Suite (free for 3 months)
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • Service Console App(s)
  • Activity tracking
  • Collaboration tools
  • Custom profile
  • Email optimization
  • Lead contact account management
  • Lightning app builder
  • Page layout
  • Mobile app
  • Task management
  • Self-service portal/forum
  • App exchange

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud help desk solution for customer service teams of small businesses.

Company Email

Contact No.

Company's Address

The Landmark at One Market,
Suite 300, San Francisco, CA 94105,
United States

Product Comparisons

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You should note that even though both Wolken and Vivantio Service Desk may offer a top quality array of features every solution might be aimed at a different company size. If you are studying different apps you should pay attention to a company type they are catering to. Specific functionalities may scale up effectively for big enterprises but if you own a small or medium company it’s often better to refrain paying for customized functionalities that you might never have a chance to use.

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