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Compare WhyQ vs Jira Service Desk

What is better WhyQ or JIRA Service Desk? If you need a competent Customer Support Software product for your organization you should take time to compare different solutions. It doesn’t have to be complex, and can be as straightforward as matching their functionalities in a table like the one below.

You will also get a good idea how each product operates. As an example, on this page you can find WhyQ’s overall score of 8.0 and compare it against JIRA Service Desk’s score of 8.8; or WhyQ’s user satisfaction level at 100% versus JIRA Service Desk’s 98% satisfaction score. The contrast will help you identify the strengths and weaknesses of each software, and decide which one matches your requirements better. Beyond the robust features, the application that’s simple to grasp and use is always the better option.

We know that not all people have the time to examine dozens of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Appointment Scheduling Software category are: Calendly, Square Appointments, Checkfront.

WhyQ

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • MS Virtual Queues
  • Data Capture
  • Display Queue Information
  • Customization Options
  • Local Numbers
  • Queue Management Marketing
  • Android/iOS Customer Self-Service
  • Optimized for any screen size

Pricing Info

WhyQ is available for free (1 employee and 1 queue), and offers a variety of payment options and bulk SMS rates for larger teams. Enterprise pricing is also available.

Free

  • 1 Employee
  • 100 Free SMS to test with
  • 1 Queue
  • Free Small Business Account
  • Customer Data

Pay As You Go – Bulk SMS Rates

  • Up to 20 Employees Across All Locations
  • iPad Customer Self Service
  • 10 Internal Queues
  • Corporate Branding Opportunities
  • No Lock-In Contract
  • Customer Data

Enterprise – $149/95/month

  • up to 200 employees across all locations
  • 1,700 Included SMS Messages Per Month
  • Up to 125 Queues
  • No Lock-In Contract
  • Custom Development and API Integration
  • Corporate Branding Opportunities
  • Customer Data

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

WhyQ integrates with the following business systems and applications:

  • Kiosk Pro

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

WhyQ technology provides an effortless way for customers to access your services without standing in line. The software automatically manages your customer queue workflow.

Company Email

info@whyq.me

Contact No.

Company's Address

PO BOX 1084
Chatswood, NSW Sydney
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Portal
  • JIRA Software Integration (HipChat, Marketplace, etc.)
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance Metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatible
  • CSAT reporting
  • Machine learning

Pricing Info

After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:

Cloud Hosted Service Desk

  • Small Teams – $10/month (up to 3 agents)
  • Growing Teams – $20/agent/month (for 4-15 agents)

For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.

On-Premise

  • Server – starts at $10 one-time payment (3 agents)
  • Data Center – starts at $12,000/year (50 agents)

The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Daily Telegraph, Twitter, NASA

Integrations

Jira Service Desk provides integration with the following business systems and applications:

  • HipChat
  • Confluence
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Jira Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Level 6
341 George Street
Sydney, NSW, 2000
Australia

vCita Online Scheduling

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Self-service scheduling
  • Online booking
  • Event registration
  • Calendar sync
  • Scheduling options
  • Email & SMS reminders
  • Client portal
  • Attendee tracking
  • Activity tracking
  • Group meeting
  • Phone conferencing
  • Auto assign rules
  • Integrations
  • Analytics
  • Staff roles & permissions

Pricing Info

vCita’s Online Scheduling plan is set at a fixed price of $15/month which is available in the Essentials package (for emerging businesses) under vCita’s business management suite.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

RK Fischer & Associates, Pasco eSchool, GPL Accounting

Integrations

  • Wix
  • Weebly
  • Facebook
  • WordPress
  • Drupal
  • Gmail
  • Google Calendar
  • Constant Contact
  • Mailchimp
  • PayPal
  • Stripe
  • Zapier
  • Quickbooks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

vCita is an award-winning, cloud-hosted scheduling solution with self-service client portal and online calendar.

Company Email

Contact No.

Company's Address

10777 Main Street Suite 203
Bellevue, Washington 98004
USA

Both WhyQ and JIRA Service Desk were tested by a team of independent B2B experts who prepared a full examination of all crucial aspects of each app. Their total score was calculated by means of unique SmartScore system which gives an individual partial score to each element like: main functionalities, client support, mobile device support, security, customer satisfaction and reviews in other media. We know useful features are not the only thing essential to a company so we make sure we pay attention to all facets of a software before calculating its final rating.

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