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Compare WhyQ vs Jira Service Desk

What is better WhyQ or JIRA Service Desk? If you need a competent Customer Support Software product for your organization you should take time to compare different solutions. It doesn’t have to be complex, and can be as straightforward as matching their functionalities in a table like the one below.

You will also get a good idea how each product operates. As an example, on this page you can find WhyQ’s overall score of 8.0 and compare it against JIRA Service Desk’s score of 8.8; or WhyQ’s user satisfaction level at 100% versus JIRA Service Desk’s 98% satisfaction score. The contrast will help you identify the strengths and weaknesses of each software, and decide which one matches your requirements better. Beyond the robust features, the application that’s simple to grasp and use is always the better option.

We know that not all people have the time to examine dozens of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Appointment Scheduling Software category are: Calendly, Square Appointments, Checkfront.

WhyQ

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • MS Virtual Queues
  • Data Capture
  • Display Queue Information
  • Customization Options
  • Local Numbers
  • Queue Management Marketing
  • Android/iOS Customer Self-Service
  • Optimized for any screen size

Pricing Info

WhyQ is available for free (1 employee and 1 queue), and offers a variety of payment options and bulk SMS rates for larger teams. Enterprise pricing is also available.

Free

  • 1 Employee
  • 100 Free SMS to test with
  • 1 Queue
  • Free Small Business Account
  • Customer Data

Pay As You Go – Bulk SMS Rates

  • Up to 20 Employees Across All Locations
  • iPad Customer Self Service
  • 10 Internal Queues
  • Corporate Branding Opportunities
  • No Lock-In Contract
  • Customer Data

Enterprise – $149/95/month

  • up to 200 employees across all locations
  • 1,700 Included SMS Messages Per Month
  • Up to 125 Queues
  • No Lock-In Contract
  • Custom Development and API Integration
  • Corporate Branding Opportunities
  • Customer Data

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

WhyQ integrates with the following business systems and applications:

  • Kiosk Pro

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

WhyQ technology provides an effortless way for customers to access your services without standing in line. The software automatically manages your customer queue workflow.

Company Email

info@whyq.me

Contact No.

Company's Address

PO BOX 1084
Chatswood, NSW Sydney
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Portal
  • JIRA Software Integration (HipChat, Marketplace, etc.)
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance Metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatible
  • CSAT reporting
  • Machine learning

Pricing Info

After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:

Cloud Hosted Service Desk

  • Small Teams – $10/month (up to 3 agents)
  • Growing Teams – $20/agent/month (for 4-15 agents)

For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.

On-Premise

  • Server – starts at $10 one-time payment (3 agents)
  • Data Center – starts at $12,000/year (50 agents)

The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Daily Telegraph, Twitter, NASA

Integrations

Jira Service Desk provides integration with the following business systems and applications:

  • HipChat
  • Confluence
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Jira Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Level 6
341 George Street
Sydney, NSW, 2000
Australia

SimplyBook.me

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • POS System
  • Invoice printing
  • Cash and credit card payment
  • Coupon codes
  • Gift card
  • Web or mobile booking interface
  • Email/SMS Confirmations and reminders
  • Customizable booking page
  • Flexible settings
  • Payment system
  • Recurring tasks
  • Easy administration
  • Deep insights and statistics
  • Group booking
  • Multiple booking
  • Google Calendar sync
  • Unit location
  • News
  • Custom terms and conditions
  • Name, description and an image representing the class
  • Maximum number of attendees
  • Name and details of teacher/provider
  • Flexible class duration
  • Use start times to set when class starts
  • Use schedule to set periods when class takes place
  • Set class up as event based, so it only happens once or few times on selected days
  • Group classes into categories
  • Use intake forms to ask clients questions when they book a class
  • Include class in one or more memberships
  • Name, description and an image representing the class
  • Flexible membership duration period
  • Can be set automatically recurring
  • Client credit card can be auto charged upon renewal when selected credit card processors are used
  • Clients are reminded before expiry and warned before fee is deducted from credit card
  • Clients are notified on successful renewal of membership
  • All notifications can be manually changed too contain message that better suits each business
  • Messages can be sent as email, SMS or both
  • Client first payment can be set different from recurring months. This can be useful when businesses charge inscription fee.
  • Membership can be set as one time fee only
  • Membership fee can be charged, while keeping discounted fees on class upon each booking
  • Admin/employees can manually accept payments not paid via credit card
  • Limit how often client can book during the subscription period to avoid abuse
  • Sell limited number of sessions as packs
  • Support for 23 Payment Processors

Pricing Info

SimplyBook.me offers a free package and three paid plans. There is also a free trial month available that includes all features and 50 bookings.

All plans include:

  • Booking Website
  • Booking Widget
  • Unlimited Staff

Free

  • 50 Bookings
  • 1 Custom Feature

Basic – $9.90/month (2 months free if paid annually)

  • 100 Bookings
  • 3 Custom Features
  • Promotion System

Standard – $29.90/month (2 months free if paid annually)

  • 500 Bookings
  • 8 Custom Features
  • Promotion System
  • White Label
  • HIPAA

Premium – $59.90/month (2 months free if paid annually)

  • 2000 Bookings
  • Unlimited Custom Features
  • Promotion System
  • White label
  • HIPAA

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Glasgow Caledonian University, MPH Softball, 2 Geek Tech Support Services

Integrations

SimplyBook.me was designed to integrate seamlessly with a number of business systems and applications:

  • Bitcoins
  • Dwolla
  • Facebook
  • Facebook Messenger
  • Google AdWords
  • Google Analytics
  • Google Calendar
  • Gruveo
  • Joomla
  • PayPal
  • Skrill
  • Stripe
  • Tens of other payment processors
  • Wordpress
  • Transactional Email
  • Your Website
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SimplyBook.me is an online booking system that is accessible from mobile devices or desktop PCs for 24/7 bookings from anywhere.

Company Email

support@simplybook.me

Contact No.

Company's Address

Armuli 4, 105 Reykjavik, Iceland

Both WhyQ and JIRA Service Desk were tested by a team of independent B2B experts who prepared a full examination of all crucial aspects of each app. Their total score was calculated by means of unique SmartScore system which gives an individual partial score to each element like: main functionalities, client support, mobile device support, security, customer satisfaction and reviews in other media. We know useful features are not the only thing essential to a company so we make sure we pay attention to all facets of a software before calculating its final rating.

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