MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare WhatUsersDo vs Uservoice

What is better WhatUsersDo or Uservoice? If you want an efficient Customer Support Software product for your business you need to remember to compare various solutions. It doesn’t have to be complicated, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can find WhatUsersDo’s overall score of 7.3 and compare it against Uservoice’s score of 8.1; or WhatUsersDo’s user satisfaction level at 99% versus Uservoice’s 97% satisfaction score.

The assessment will help you find out the strengths and weaknesses of each service, and choose which one fits you requirements better. Beyond the main features, the software that is easy to understand and use is always the better choice.

People who are pressed for time or need a Customer Support Software advice from our team might want to investigate these top choices for the current year: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from £10,000

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete user experience testing and research
  • Better insight to drive sales, conversions, loyalty and growth
  • Robust, actionable, and available company-wide
  • Instant access to an online panel of “real people”
  • Customized test designs and plans
  • Desktop user experience testing
  • Emails, Surveys, Adverts, PPC, SEO, Search, among others
  • Complete assistance
  • Maximium value of your digital channels
  • Numerous test scenarios

Pricing Info

WhatUserDo offers four packages. You can choose from annual plans or project pricing.

Starter: £10K

  • Get started with user insights
  • 50 video test credits

Repeat: £20K

  • Improve key user journeys and funnels
  • 100 video test credits

Regular: £30K

  • Maximize on your roadmap projects
  • 150 video test credits

Enterprise: £40K

  • Understand people’s digital experiences
  • 200 video test credits

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tesco, Virgin Atlantic, LateRooms, Philips

Integrations

No information available

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Insight into the digital experiences of people. It is used by more than 1500 customers who have made it an important part of their business process.

Company Email

info@whatusersdo.com

Company's Address

WhatUsersDo Ltd, United House, North Road, London, N7 9DP

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Pricing Info

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PiCollage, Bing Ads, Full Contact

Integrations

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.

Company Email

Contact No.

Company's Address

121 2nd St, Fl 4, San Francisco, CA 94105

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both WhatUsersDo and Uservoice were reviewed by a panel of independent SaaS experts who carried out a detailed study of all important aspects of each product. Their ultimate rating was prepared by means of unique SmartScore model that provides a separate partial score to every element including: main functionalities, client support, mobile device support, security, customer satisfaction and reviews in other media. We know useful features are not the only aspect essential to a company so we make an effort to pay attention to all aspects of a product prior to coming up with its final rating.

Page last modified