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Compare WhatUsersDo vs SysAid

What is better WhatUsersDo or SysAid? Examining products for the top Customer Support Software does not always have to be complicated. On our review platform, we enable you to match WhatUsersDo and SysAid and immediately evaluate their unique elements. We allow you to examine their capabilities, supported devices, level of support, costs, terms, and much more.

It's also possible to assess their overall score (7.3 for WhatUsersDo vs. 9.0 for SysAid) and overall customer satisfaction level (99% for WhatUsersDo vs. 98% for SysAid). Take your time and assess your top options and discover which one is ideal for your company. You should also consider the vendor’s background; can they be relied upon and will they still be operating a few years from now?

We did our best to review all popular Customer Support Software products available on the market, but among them these three deserved our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.

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SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from £10,000

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete user experience testing and research
  • Better insight to drive sales, conversions, loyalty and growth
  • Robust, actionable, and available company-wide
  • Instant access to an online panel of “real people”
  • Customized test designs and plans
  • Desktop user experience testing
  • Emails, Surveys, Adverts, PPC, SEO, Search, among others
  • Complete assistance
  • Maximium value of your digital channels
  • Numerous test scenarios

Pricing Info

WhatUserDo offers four packages. You can choose from annual plans or project pricing.

Starter: £10K

  • Get started with user insights
  • 50 video test credits

Repeat: £20K

  • Improve key user journeys and funnels
  • 100 video test credits

Regular: £30K

  • Maximize on your roadmap projects
  • 150 video test credits

Enterprise: £40K

  • Understand people’s digital experiences
  • 200 video test credits

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tesco, Virgin Atlantic, LateRooms, Philips

Integrations

No information available

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Insight into the digital experiences of people. It is used by more than 1500 customers who have made it an important part of their business process.

Company Email

info@whatusersdo.com

Company's Address

WhatUsersDo Ltd, United House, North Road, London, N7 9DP

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

Pricing Info

SysAid provides tailored pricing by quote which can be requested by phone.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG

Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.

Company Email

support@sysaid.com

Contact No.

Company's Address

128 Chestnut Street
Newton, MA 02465
USA

Almost as crucial as functionalities and customer support level are pricing packages provided by WhatUsersDo and SysAid. While cost should not be the sole element it’s definitely a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up every time your team grows. You should be certain you don’t select packages that include advanced functionalities that you won’t use and always try to contact with the vendor directly because enterprises can frequently count on special pricing. You should also check out a free trial or demo of every app to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and offers a reliable overview of what it feels like to work with WhatUsersDo and SysAid.

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