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Compare WhatUsersDo vs RepRevive

What is better WhatUsersDo or RepRevive? When comparing WhatUsersDo and RepRevive, you can actually see which Customer Support Software product is the more effective option. This ensures that your enterprise can get the most productive and effective software. You can examine the specifics, like available tools, prices, plans offered by each vendor, offer terms, etc.

We also let you evaluate their all round scores to know which one appears to be more beneficial for your firm. WhatUsersDo has 7.3 points for overall quality and 99% rating for user satisfaction; while RepRevive has 8.0 points for overall quality and 91% for user satisfaction. You can also check which software business is more reliable by sending an email request to both and find out which company replies without delays.

At the moment, the top services in our Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from £10,000

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete user experience testing and research
  • Better insight to drive sales, conversions, loyalty and growth
  • Robust, actionable, and available company-wide
  • Instant access to an online panel of “real people”
  • Customized test designs and plans
  • Desktop user experience testing
  • Emails, Surveys, Adverts, PPC, SEO, Search, among others
  • Complete assistance
  • Maximium value of your digital channels
  • Numerous test scenarios

Pricing Info

WhatUserDo offers four packages. You can choose from annual plans or project pricing.

Starter: £10K

  • Get started with user insights
  • 50 video test credits

Repeat: £20K

  • Improve key user journeys and funnels
  • 100 video test credits

Regular: £30K

  • Maximize on your roadmap projects
  • 150 video test credits

Enterprise: £40K

  • Understand people’s digital experiences
  • 200 video test credits

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tesco, Virgin Atlantic, LateRooms, Philips

Integrations

No information available

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Insight into the digital experiences of people. It is used by more than 1500 customers who have made it an important part of their business process.

Company Email

info@whatusersdo.com

Company's Address

WhatUsersDo Ltd, United House, North Road, London, N7 9DP

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Easy setup process
  • Integration with Yelp, Google+, TripAdvisor and Facebook
  • Generating a survey landing page with a custom URL
  • In-depth reporting, charts and data visualizations
  • Manage negative feedback privately
  • Share reviews on social media and web
  • Import reviews and social media profiles
  • Sort customer feedback ratings and analyze comments

Pricing Info

RepRevive offers two plans:

Basic: per location pricing of $19/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin

Premium: per location pricing of $39/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin
  • 24/7 review monitoring
  • New review notifications
  • Track all reviews from one place
  • Review reporting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fuel Pizza

Integrations

RepRevive integrates with WordPress through its feedback plugin. It also integrates with any other website with a simple code snippet that can be added just before the “body” tag.

In addition to these existing integrations, RepRevive will be integrating with Zapier to provide access to 500+ existing apps and platforms. This will allow automatic importing and exporting of contacts, feedback surveys and other data RepRevive captures.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An online reputation management software that is designed to protect your brand by gathering feedback, engaging customers and managing reviews.

Company Email

info@reprevive.com

Contact No.

Company's Address

1000 Music Factory Blvd,
Suite C6, Charlotte, NC 28206

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

All the data, details and reviews that we offered in this analysis were gathered from official company pages, advertising content available online, actual experience from real customers as well as our personal direct use of every solution by a professional reviewer. We pay a lot of attention to thoroughly examine each service, therefore we not only examine it internally, but we also correlate our findings with opinions of other users from the SaaS community.

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