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Compare WalkMe vs MaritzCX

What is better WalkMe or MaritzCX? When you need a competent Customer Experience Management Software product for your enterprise you must take time to evaluate several options. It doesn’t have to be complex, and can be as straightforward as matching their traits in a table like the one below. You will also get a brief idea how each product functions. For instance, on this page you can check WalkMe’s overall score of 9.0 and compare it against MaritzCX’s score of 8.5; or WalkMe’s user satisfaction level at 100% versus MaritzCX’s 97% satisfaction score.

The contrast will help you see the good and bad points of each application, and make up your mind on which matches your requirements better. On top of the robust features, the solution which is simple and intuitive is always the better choice.

Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software services that you can find out there, but among them these three deserved our special attention: Zendesk, Qualtrics CX, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • WalkMe Player
  • WalkMe Editor
  • WalkMe Analytics (Goals & Search History)
  • Walk-Thrus
  • Onboarding
  • ShoutOuts
  • Launchers
  • Shuttles
  • Resources
  • Permalink
  • Surveys
  • Help and Search Integration (Search, Chat, and Desk Integration)
  • Segmentation Center
  • Autoplay
  • Multi-Language Support
  • Automatic Triggers
  • Highlight and Spotlight
  • Design Customization
  • Automatically Adapt to Interface Changes
  • Screen Size Optimization
  • Browser Support
  • User Management
  • SaaS or Self-Hosted Walk-Thrus
  • Security

Pricing Info

WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.

Free Plan (for an unlimited time)

  • 3 Walk-Thrus
  • Up to 5 Steps Per Walk-Thru
  • 300 Assists Per Month
  • Basic Online Support

Custom Plan

To get a custom quote for your company, please contact WalkMe directly.

  • Unlimited Walk-Thru
  • Unlimited Steps Per Walk-Thru
  • Unlimited Assists
  • Multiple Support Options
  • Multiple Domains
  • Full Help Desk Integration
  • Design Flexibility
  • Full Interface Control
  • Advanced API Support
  • Multi-language
  • Self-Hosting Option
  • Analytics
  • SSL Support
  • Segmentation
  • Actively Engage Users
  • Accelerate Proficiency

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PayPal, Mastercard, Adobe

Integrations

WalkMe integrates with the following business systems and applications:

  • Google
  • Bing
  • Desk
  • Zendesk
  • Toonimo
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

WalkMe is a cloud-based, enterprise-class guidance and engagement platform that radically simplifies the online user experience.

Company Email

sales@walkme.com

Contact No.

Company's Address

22 4th Street, Floor 14
San Francisco, CA 94103
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Journey Mapping
  • Voice of employee
  • Strategy and design consulting
  • Survey builder
  • Data collection
  • Mystery shopping
  • Analyze
  • Dashboard and reports
  • Data mining
  • Text analytics
  • Market research analytics

Advanced analytics

Pricing Info

MaritzCX doesn’t avail its pricing structure to the public. Contact them for details on the enterprise pricing structure.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Quantas, Sanofi, GM, Reliant, Drager,

Integrations

MaritzCX integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Microsoft Dynamics
  • Marketo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

MaritzCX is a robust customer experience (CX) management software for large enterprises.

Company Email

sales@maritzcx.com

Contact No.

Company's Address

MaritzCX
3451 North Triumph Blvd
6th Floor, Lehi, UT 84043

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

You shouldn’t count on exclusively a broad set of features and scalable pricing plans from a popular Customer Experience Management Software. Almost as essential as core features is a top-notch customer support. You want to guarantee that if you have any questions about WalkMe or MaritzCX, or you run into a problem, or perhaps you’ll need to request a certain change or feature useful to your company you can rely on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can profit from individual training or at least a knowledge base you can use.

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