Compare VSLogger Unlimited vs. SupportDesk

If you wish for a reliable Customer Support Software product for your enterprise you must remember to assess various alternatives. It doesn’t have to be complex, and can be as straightforward as matching their features in a table like the one below. You will also get a good idea how each product functions. For example, on this page you can find VSLogger Unlimited’s overall score of 8.0 and compare it against SupportDesk’s score of 7.4; or VSLogger Unlimited’s user satisfaction level at 100% versus SupportDesk’s 100% satisfaction score. The assessment can help you find out the strengths and weaknesses of each application, and make up your mind on which one matches your requirements better. On top of the robust features, the software which is simple and intuitive is always the better option. Right now, the top solutions in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
Compare

VSLogger Unlimited

VS

SupportDesk

VS

VSLogger Unlimited screenshot SupportDesk screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

7.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

by quote

$30

Pricing Type

Pricing Type

Quote-based Monthly payment
Full Review

Full Review

General Info

General Info

Versadial VSLogger Call Recording Solution combines Call Recording, QC Evaluations, QC Review and Coaching, Live Team Performance and Gamification Dashboards.
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Useful Links
Support Types

Support Types

Phone
Training
Phone
Ticket
Cost Details

Cost Details

Contact Versadial for enterprise pricing information and other product details on VSLogger.  You can also submit a request for a demo to see if the software is a perfect fit for your business.

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

Contact Email

Contact Email

sales@versadial.com support@houseonthehill.com
Pricing Details

Pricing Details

Learn more about VSLogger Unlimited pricing Learn more about SupportDesk pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Vendor's Address

Vendor's Address

Versadial Solutions
9940 Irvine Center Drive
Irvine, CA 92618
USA
127 Stockport Road, Marple Cheshire, England, SK6 6A
Integrations

Integrations

VSLogger Unlimited provides custom integration services to link your current tools with their call recording software.

SupportDesk supports integrations with the following business systems and applications.

  • JIRA
  • Twitter
  • LANDesk
  • Centennial
  • Microsoft System Center Service Manager
  • LDAP
Popular Clients

Popular Clients

Newport City Council, Avenir Telecom, Concorde IT Group
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

VSLogger Unlimited FEATURES

  • Monitor Live Phone Calls
  • PCI Compliance
  • Search/Playback
  • Record Multiple Lines
  • Call Reports
  • Grade and Score Calls
  • Extract Parts of a Recording
  • Silence Parts of the Audio
  • Analog, Digital, VoIP, ISDN
  • Automatic Archiving
  • Third Party Verification Recording
  • Email a Recording
  • Record Trunk or Extension
  • Custom Permissions

SupportDesk FEATURES

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed
  • Custom Views
  • Processes Unlimited
  • Ticket Categories
  • Timesheets & Activities
  • Language Support
  • Dictionary Unlimited
  • Customer Self Service 100 Unlimited
  • Additional Custom Fields
  • Web Forms Designer
  • LDAP Connector
  • SLA Management
  • Software Licence Manager
  • Email Outgoing & Incoming
  • Reports
  • Quick Reports
  • KPI Monitor
  • Configuration Management
  • Product Database
  • Inventory/Asset Database
  • Service Catalogue
  • ITSM Configuration
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management
  • Financial Management
  • Contract Management
  • Purchase Order
  • Accounts
  • 3rd Party SLA Monitoring
  • CRM
  • Contact Profiling
  • Marketing Campaigns
  • Opportunity Management
Contact Phone

Contact Phone

+1-877-723-4252 +44 (0) 161 427 8988
Languages Supported

Languages Supported

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you research different Customer Support Software software you shouldn’t simply analyze their list of features and offered pricing packages. Pay attention to the fact that the service should be adjusted to your requirements and company so the more flexible their offer the better. Find our what systems are supported by VSLogger Unlimited and SupportDesk and make sure you will get mobile support for whatever devices you use in your company. You should also learn which languages and geographies are supported, as this could be a key element for many firms.