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Compare VSLogger Unlimited vs Splashtop Remote Support

What is better VSLogger Unlimited or Splashtop Remote Support? There are numerous Customer Support Software products in the market these days. The best way to find out which app fits your needs best is to evaluate them side by side. As an example, here you can review VSLogger Unlimited and Splashtop Remote Support for their overall score (8.0 vs.

8.5, respectively) or their user satisfaction rating (100% vs. 86%, respectively). You can even examine their individual modules and pricing stipulations as well as other useful data below. When matching products be sure to examine their corresponding features and mark their differences to obtain a clearer picture of both deals. What is more remember to evaluate other features including security, backup, intuitiveness, and helpdesk support.

In case you you have to quickly locate the top Customer Support Software according to our review team we suggest you examine these solutions: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Monitor Live Phone Calls
  • PCI Compliance
  • Search/Playback
  • Record Multiple Lines
  • Call Reports
  • Grade and Score Calls
  • Extract Parts of a Recording
  • Silence Parts of the Audio
  • Analog, Digital, VoIP, ISDN
  • Automatic Archiving
  • Third Party Verification Recording
  • Email a Recording
  • Record Trunk or Extension
  • Custom Permissions

Pricing Info

Contact Versadial for enterprise pricing information and other product details on VSLogger.  You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

VSLogger Unlimited provides custom integration services to link your current tools with their call recording software.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Versadial VSLogger Call Recording Solution combines Call Recording, QC Evaluations, QC Review and Coaching, Live Team Performance and Gamification Dashboards.

Company Email

sales@versadial.com

Contact No.

Company's Address

Versadial Solutions
9940 Irvine Center Drive
Irvine, CA 92618
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 86%

Pricing

Starting from $199

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Access From Any Device
  • Easy Deployment
  • Create And Send Deployment Package
  • Automatically Install And Deploy To Group Of Computers
  • High Performance
  • Attended And Unattended Remote Support
  • Group Computers
  • User Managment
  • Resell Remote Access
  • Robust Security
  • Remote Print
  • Chat While In Remote Sessions
  • Remote Wake Computers
  • File Transfer
  • Best Alternative To LogInMe Central And GoToAssist

Pricing Info

Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:

Remote Support Basic

  • Starts at $199/yr. – 50 Computers
  • $249/yr. – 100 Computers
  • $399/yr. –  250 Computers
  • $649/yr. – 500 Computers
  • $899/yr. – 750 Computers
  • $999/yr. – 1,000 Computers
  • $1,499/yr. –  2,000 Computers
  • $1,999/yr. –  3,000 Computers
  • $2,299/yr.  – 4,000 Computers
  • $2,999/yr –  5,000 Computers
  • Unlimited Technicians
  • Unlimited Concurrent Sessions
  • Fast Remote Access
  • Unattended Support
  • Free Secondary User Accounts
  • Resell Remote Access
  • Logging
  • Computer and User Grouping
  • Group Permissions
  • User Management
  • 256-Bit AES Encryption
  • Two-Step Verification

Remote Support Plus

  • Starts at $299/yr. – 25 Computers
  • $399/yr. – 50 Computers
  • $549/yr. –  100 Computers
  • $829/yr. – 250 Computers
  • $1,249/yr. – 500 Computers
  • $1,699/yr. – 750 Computers
  • $1,899/yr. – 1,000 Computers
  • $2,899/yr. –  2,000 Computers
  • $3,899/yr. –  3,000 Computers
  • $4,899/yr.  – 4,000 Computers
  • $5,899/yr –  5,000 Computers
  • Everything In Basic, Plus:
  • File Transfer
  • Remote Print
  • Chat
  • Remote Wake
  • Remote Reboot
  • Audio
  • Attended Support
  • Access RDP Session
  • Priority Technical Support

Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Stanford University, Toyota

Integrations

Splashtop Remote Support can be integrated with the following remote management and monitoring services or RMMs:

  • Autotask Endpoint Management (formerly CentraStage)
  • Naverisk
  • Atera
  • Ninja
  • Ivanti Endpoint Manager

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A secured and an easy to deploy remote support software designed for manages service providers, IT professionals, and helpdesks.

Company Email

sales@splashtop.com

Contact No.

Company's Address

1054 S. De Anza Blvd, Suite 200
San Jose, CA 95129
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Both VSLogger Unlimited and Splashtop Remote Support were reviewed by a group of independent B2B experts who prepared a thorough analysis of all crucial aspects of each app. Their final rating was calculated by means of unique SmartScore system which calculates an individual partial score to each factor such as: main functionalities, client support, mobile device support, security, user satisfaction and market presence. We realize useful features are not the only aspect essential to a business so we do our best to pay attention to all facets of a software before calculating its final score.

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