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Compare Voicent Predictive Dialer vs CloudTalk

What is better Voicent Predictive Dialer or CloudTalk? A great way to find the correct Communications Software product for your firm is to evaluate the solutions against each other. Here you can compare Voicent Predictive Dialer and CloudTalk and see their features compared contrastively to help you choose which one is the better product.

Similarly, you can examine their overall ratings, for instance: overall score (Voicent Predictive Dialer: 7.8 vs. CloudTalk: 8.5) and user satisfaction (Voicent Predictive Dialer: N/A% vs. CloudTalk: N/A%). Examine their distinctive features and similarities and see which one outperforms the other. Likewise, imagine what your business will be in years to come; will your company outgrow the app in the next 3-5 years?

In the event you have to quickly locate the top Communications Software according to our experts we suggest you take a look at these solutions: Slack, RingCentral, 8×8 VoIP Phone Service.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $385

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Agent can work anywhere
  • Allows unlimited custom data fields and dispositions
  • Automatic monitoring and management of regulatory compliance
  • Automatically leave voice messages
  • Automatically scrubs against in-house or Federal Do-Not-Call
  • Automatically skips busy lines
  • Call back manager – reassign and reschedule callbacks
  • Call report for campaign stats
  • Easy to use – quick download and setup
  • Eliminate dropped calls by setting up rollover IVR
  • Extensive interface for system integration
  • Integrate with any Windows-based software
  • Record call by agent
  • Sends calling information to agent’s computer
  • Support WAN, LAN network configuration
  • Training of new agents
  • Unified agent desktop
  • Unlimited scalability/call capacity
  • Use company’s PBX system
  • Use VoIP internet dialing services

Pricing Info

Voicent predictive dialer pricing

  • 1 agent, 1 line: $385
  • 4 agents, 8 lines: $1,999
  • 10 agents, 20 lines: $4,699
  • 20 agents, 40 lines: $7,999

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

IBM, Purdue University, Stanford School of Medicine, HP

Integrations

Voicent predictive dialer supports integration with any Windows-based software like SQL database as well as CRM apps like SugarCRM, Salesforce, and Zoho CRM.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Voicent's offers an easy-to-use predictive dialer software product that can boost your productivity and improve campaign bottom-line.

Company Email

support@voicent.com

Contact No.

Company's Address

2665 Marine Way, Suite 1140, Mountain View, CA 94043

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from €10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Recording
  • Call Queueing
  • International Numbers
  • Toll-Free Numbers
  • Short Numbers
  • Callback
  • Internal Phone Number Tags
  • Business Hours
  • Personalized Greetings
  • Voicemail
  • Internal Call Greetings
  • Contact Tags
  • Custom Fields
  • Blacklist
  • Advanced Call Routing
  • Statistics and Monitoring
  • Integrations with Business Tools
  • Utilities
  • Outbound Call Center

Pricing Info

CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).

Starter – €15/user/month (billed monthly) or €10/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)

Essential – €30/user/month (billed monthly) or €20/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing

Expert – €50/user/month (billed monthly) or €35/user/month (billed annually)

  • All Essential features
  • Open API
  • Salesforce integration
  • Power Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score

Custom – Quote-based plan

  • All Expert features
  • Custom onboarding
  • Unlimited outbound calls (Flat Rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Yves Rocher, Karcher

Integrations

CloudTalk integrates with the following business systems and applications:

  • Hubspot
  • Pipedrive
  • Salesforce
  • Zendesk
  • Freshdesk
  • LiveAgent
  • Helpscout
  • Intercom
  • Shopify
  • Bigcommerce
  • Magento
  • Microsoft Dynamics
  • Zoho CRM
  • Groove
  • Live Chat
  • Shoptet
  • Magento
  • Shopify
  • Bigcommerce
  • 12 Integrations are planned for Q3/2019.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients.

Company Email

support@cloudtalk.io

Contact No.

Company's Address

CloudTalk ltd
244 Madison Avenue
New York City, 10016-2817
USA

Every time you choose a solution that you believe will be an actual asset for your company you shouldn’t simply limit yourself to what professionals have to say about it. Very often personal experience with the app may be different, depending on your own goals and requirements. This is why in our reviews we also give our User Satisfaction Rating for each solution to give you an immediate overview of how actual users of Voicent Predictive Dialer and CloudTalk rate their experience with the solution. Our algorithm is based on complex analysis of product appearances on other websites, social media and blogs, so you will receive a complete and reliable landscape of what other clients think about each software. In this example Voicent Predictive Dialer has a total satisfaction rating at N/A% while for CloudTalk N/A% of users express they had an enjoyable experience with it.

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