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Compare Vocalcom Cloud Contact Center vs VoIPstudio

What is better Vocalcom Cloud Contact Center or VoIPstudio? Selecting the best Communications Software for your business is complicated with a lot of features, options, and terms to choose from. However, depending on our website will allow you to cut down the selection steps by showing all major services in one place.

As an illustration, you can compare Vocalcom Cloud Contact Center and VoIPstudio for their functions and overall scores, namely, 8.4 and 7.6, respectively. Similarly, you can compare which one has superior general user satisfaction rating: 99% (Vocalcom Cloud Contact Center) and N/A% (VoIPstudio) to learn which product is the better choice for your organization. Don’t simply buy the solution with the cheapest price, but the software that offers the most cost-effective value.

Right now, the leading services in our Call Center Software category are: Zendesk, Freshcaller, RingCentral Contact Center.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from €65

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

Pricing Info

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hyundai, McDonald's, Orange, GazMetro

Integrations

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.

Company Email

Contact No.

Company's Address

25 rue Balzac,
75008 Paris,
France

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $4.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Client
  • Remote Office
  • Numbers Porting
  • One-Second Billing
  • Hosted Phone System
  • Internet Calls
  • Call Log
  • Speech-to-Text
  • Call Barging
  • Hot Desking
  • Dynamic Caller ID
  • SMS Gateway
  • Fax Gateway
  • Emergency Service Calling
  • Company & Contacts Directory
  • Time-Based Routing
  • Call Recording
  • Central Provisioning System
  • Click to Call
  • Call Waiting, Parking, & Queuing
  • Call Pickup
  • Extension Dialling
  • Ring Groups
  • Voicemail
  • Interactive Auto-Responder
  • Automatic Call Forwarding
  • Reception Console
  • Conference Calling
  • Music On Hold
  • Call Transfer
  • Multipoint Registration
  • Virtual Numbers
  • Number Portability

Pricing Info

VoIPstudio offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Pay as you Go – $4.99/user/month

  • Instant Deployment
  • 24/7 Technical Support
  • Advanced PBX Features
  • Virtual Numbers
  • Free Number Porting
  • Free Inbound Calls

National – $19.99/user/month

  • All Pay as you Go Features
  • 2,000 Minutes Free Outbound Calls/User 1 Country
  • Inclusive Geographical Number per User

National – $39.99/user/month

  • All Pay as you Go Features
  • 2,000 Minutes Free Outbound Calls/User Selected Countries
  • Inclusive Geographical Number per User

VoIPstudio offers a 30-day free trial for interested parties. For more information, get in touch with the sales team through chat, phone, or web form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

LMI Belgium & Luxembourg, Solengize White Label IT and Business Solutions, Southern Care Maintenance Ltd

Integrations

VoIPstudio integrates with the following third-party services:

  • Cisco 79xx
  • Avaya One X
  • Microsoft Dynamics CRM
  • Oracle Sales Cloud
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

VoIPstudio is a simple, yet powerful cloud-based phone service.

Company Email

Contact No.

Company's Address

2 Woodberry Grove, 1 st floor
London, N12 0DR
United Kingdom

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Inbound and outbound calling
  • Unlimited concurrent calls
  • Local and toll-free numbers
  • Voicemail
  • Customized greetings
  • Monitoring and reporting
  • Inbound SMS and MMS
  • Outbound SMS and notifications
  • Routing and queueing calls
  • Call control
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise – $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise – $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise – $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading help desk and call center platforms trusted by over 40,000 organizations worldwide including global call center companies.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

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The solutions examined on this page are merely a small part of our entire Communications Software category and you should keep in mind that there could be more desirable solutions available. If you want to guarantee you make the optimal decision for your company we definitely urge you to analyze more apps first. You may also want to consult our top 10 Communications Software list to see which products are currently the best ones and leaders in the market.

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