Twilio SMS to CRM
NOAWARDS
YET
Pricing:
Starting from €65
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Bitrix24 2-Way Messaging
- Entity Management
- Open Channels Connection
- Twilio Mediaplayer
- Multiple Twilio Numbers
- MMS Messaging
- Inbound Message Notifications
Pricing Info
Twilio SMS to CRM provides an enterprise pricing model designed for organizations and professionals with various budget needs and requirements. Here are the details:
6-month Subscription – $194
- Receive unlimited SMS in your Bitrix24 for 6 months
- 24/7 Customer support
- Option to request new application/module features
Yearly Subscription – $324
- Receive unlimited SMS in your Bitrix24 for 12 months
- 24/7 Customer support
- Option to request new application/module features
One-Time Purchase – $810
All features in Monthly and Yearly Subscriptions, Plus:
- ownership of application
- lifetime access to new features
- Transfer of access when you migrate to an new portal
Integrations
Twilio SMS to CRM integrates with:
- Bitrix24 CRM
- Twilio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Midas Group LLC, Kaizer Group, ChooseCoffee
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Twilio SMS to CRM is a communication tool for implementing 2-way messaging directly into the Bitrix24 CRM to help organizations and professionals create stronger customer relationships.
Company Email
Contact No.
Company's Address
INTERVOLGA Internet Agency LLC.
#6 Naberezhnaya Street, 62nd Army, Volgograd, Office 203, Postal Code: 400066
Russia
Twilio SMS to CRM Comparisons
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It may not always be sufficient to simply compare Vocalcom Cloud Contact Center and Twilio SMS to CRM with each other. While reliable features, cost and customer experience are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards won by every app. Very often a less known software may turn out to be a great choice that was distinguished with SaaS awards such as our Supreme Software Award which shows that regardless of limited market presence it’s a significant rival to the solutions that dominate the market.
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