Vocalcom Cloud Contact Center
NOAWARDS
YET
Pricing:
Starting from €65
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
Vocalcom Cloud Contact Center Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- View Skype chat history by the date, contact or group of contacts
- Chats categorization by means of built-in calendar
- Automated 5-days Skype history import
- All-time Skype history import
- Message or session deletion option
- Track/Ignore Skype contacts’ chat history
- Bookmarking option
- Database location switch
- Quick text lookup
- Message filtering
- Skype chat history layout customization
Pricing Info
SkyHistory is offered as licensed software with special enterprise pricing packages for multiple license purchase.
- 1 License – $18.98
- 6+ Licenses – $17.08
- 11+ Licenses – $15.20
Features include:
- View Skype chat history by the date, contact or group of contacts
- Chats categorization by means of built-in calendar
- Automated 5-days Skype history import
- All-time Skype history import
- Message or session deletion option
- Track/Ignore Skype contacts’ chat history
- Bookmarking option
- Database location switch
- Quick text lookup
- Message filtering
- Skype chat history layout customization
Integrations
SkyHistory works with Skype chat history. It is not an add-on to Skype.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SkyHistory is a chat history manager for Skype that enables you to store and manage conversations, filter chats, and search through saved conversations according to the date.
Company Email
Contact No.
Company's Address
Scand Ltd.
8b/1-520 Fabritsiusa Str.,
220007 Minsk
Belarus
SkyHistory Comparisons
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It may not always be enough to just compare Vocalcom Cloud Contact Center and SkyHistory against each other. Even though specific functionalities, pricing plans and customer reviews are all crucial and should be included when making a final decision, you should also pay attention to the recognition and awards claimed by every solution. Frequently a less known product may turn out to be a great choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which reveals that regardless of smaller market presence it’s a worthy rival to the solutions that rule the market.
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