Flock
NOAWARDS
YET
Pricing:
Starting from €65
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
Vocalcom Cloud Contact Center Comparisons
Popular Vocalcom Cloud Contact Center Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Collaboration
- Productivity tools
- Multiple integrations
- Communication management
- Search functionality
- Private and public channels
- Voice Notes
- Chat
- Video and audio calls
- File sharing
- Reminders and notifications
- Mobile application
- Polls
- Screen sharing
- Admin controls
- File storage
- 24/7 priority support
Pricing Info
Flock offers a simple enterprise pricing structure with three plans:
Free Plan – $0/month
- Single team admin
- Unlimited 1-on-1 and group messaging
- 10 public channels
- 10,000 searchable messages
- 1-on-1 video calls
- 5 GB total per team
Pro Plan – $6/licensed user/month or $4.50/licensed user/month (billed annually)
- All Free plan features
- Unlimited searchable messages
- 10 GB per team member
- Unlimited public and private channels
- Screen sharing
- Group video calls
- Multiple team admins
- 24/7 priority support
Enterprise – $12/licensed user/month or $8/licensed user/month (billed annually)
- Pro plan features
- Single Sign-On
- Active Directory Sync
- 20 GB per team member
Integrations
Flock offers a wide range of integrations and is constantly building new ones. It works seamlessly with the following applications:
- /me
- Abusedash
- Airbrake
- Alarms
- AppSignal
- Appear
- Asana
- Bamboo
- Bitbucket
- Box
- Bugsnag
- Buildkite
- Chat Anywhere
- Chitti
- Code Snippets
- Codeship
- Confluence
- Crashlytics
- DM Ops
- Dropbox
- Flux
- Freshdesk
- Giphy
- GitHub
- GitLab
- GoSquared
- Google Analytics
- Google Calendar
- Google Drive
- Grafana
- Happy
- HockeyApp
- Honeybadger
- Hyre
- JIRA
- Jenkins
- Kbb Bot
- Kobra
- Logentries
- MailChimp
- Markdown
- Meeting Scheduler
- Microsoft Dynamics
- Minime
- New Relic
- OneDrive
- Open Browser
- Open Widget
- OpsGenie
- PagerDuty
- Papertrail
- Pingdom
- Push Notification Reporter
- Runscope
- SEM
- Semaphore
- Send to App Service
- Sentry
- Sherlock
- Texmoji
- Todoist
- Trello
- Uber
- Visual Studio
- WorkWolf
- Wunderlist
- Zapier
- Zendesk
- Zetbot
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
McDonald's, Accenture, Sodexo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based collaboration software explicitly designed to improve team communication and business efficiency, Flock helps unify distributed teams and boost productivity. Suitable for businesses of all sizes, it comes with a team messaging feature designed to speed up communication and maximize team output.
Company Email
Contact No.
Company's Address
Flock FZ-LLC
Mumbai, Maharashtra
India
Flock Comparisons
Popular Flock Alternatives
You should keep in mind that while both Vocalcom Cloud Contact Center and Flock may provide an outstanding array of features each product may be designed for a different company size. If you are analyzing various solutions you should give some attention to a company type they are meant for. Certain features could scale up well for large enterprises but if you own a small or mid-sized company it’s often more sensible to refrain paying for advanced functionalities that you might never actually use.
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