Vocalcom Cloud Contact Center
NOAWARDS
YET
Pricing:
Starting from €65
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
Vocalcom Cloud Contact Center Comparisons
Popular Vocalcom Cloud Contact Center Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- AI Chatbots
- Live Chat Solution
- Multiple Channels
- Unified Inbox
- Live Chat to Chatbot Takeover
- Chatbot Designing
- Conversation Flow Editor
- Templates
- Project Collaboration
- Dashboard & Reports
- Marketplace & Community
- Social Media Integration
Pricing Info
Chative provides three plans for users to choose from, including an enterprise pricing plan that allows businesses to create customized live chat and chatbot solutions. Here are the details:
Free – $0
- 3 members
- Unlimited contacts
- Unlimited chat messages
- Centralized inbox
- Fully-customized live chat
Business – $8/member/month
- All features in Free Plan, Plus:
- Comprehensive & detailed reports
- File sharing
- Business hours activation
- Logs of contact activities
- Custom branding
Enterprise – by quote
- All features in Business Plan, Plus:
- Unlimited members
- Custom channels
- Chatbot & automation consultation
- Service-level agreement
Integrations
Chative integrates with:
- TikTok
- WordPress
- Shopify
- Stripe
- HubSpot
- Diagflow
- Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oréal, Facebook, Groupon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Chative is a messaging ecosystem for businesses, agencies, and developers to create and deploy omnichannel live chat and chatbot solutions that optimze customer engagements and relationships.
Company Email
Contact No.
Company's Address
Wisebit Pte.Ltd.
60 Paya Lebar Road #05-40B, Paya Lebar Square 409051
Singapore
Chative Comparisons
Popular Chative Alternatives
The software analyzed on this page are merely a sliver of our entire Communications Software category and you should keep in mind that there might be better services available. If you want to make sure you make the wisest choice for your company we strongly urge you to compare more apps first. It may also be a good idea to check out our top 10 Communications Software list to find out which software are in the current year the best ones and dominate the market.
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