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Compare AzureDesk vs. Vocalcom Cloud Contact Center

To successfully find the most useful and productive Customer Support Software for your business, you have to compare products available on the market. For instance, here you may match Vocalcom Cloud Contact Center’s overall score of 8.4 against AzureDesk’s score of 8.0. You can even review their general user satisfaction: Vocalcom Cloud Contact Center (99%) vs. AzureDesk (100%). What’s more, you can assess their strengths and weaknesses feature by feature, including their terms and conditions and prices. By comparing products you are improving your chances to pick the best software for your situation. It goes without saying you have to know your particular requirements to realize which software matches those needs. We did our best to review all popular Customer Support Software products available on the market, but among them these three deserved our special attention: Zendesk, Freshdesk, Salesforce Essentials.
Compare

AzureDesk

VS

Vocalcom Cloud Contact Center

VS

AzureDesk screenshot Vocalcom Cloud Contact Center screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.4 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

99% ?

Price

Price

$12

€65

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Useful Links
List of Features

List of Features

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

Vocalcom Cloud Contact Center FEATURES

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management
Pricing Details

Pricing Details

Learn more about AzureDesk pricing Learn more about Vocalcom Cloud Contact Center pricing
Languages Supported

Languages Supported

English English
Contact Email

Contact Email

support@azuredesk.co
Contact Address

Contact Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
25 rue Balzac,
75008 Paris,
France
Phone No.

Phone No.

+971 4 446 41 00
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Web-based
Cost Details

Cost Details

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager
Customer Support

Customer Support

Phone Live Support
Training
Phone Live Support
Integrations

Integrations

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Hyundai, McDonald's, Orange, GazMetro
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which solution will perform best for your company it may be a good idea to analyze each service’s social metrics. These metrics are usually a way to see how popular every software is and how big is its online presence.For instance, if you check Vocalcom Cloud Contact Center LinkedIn page you’ll find out that they are followed by 7888 people. In case of AzureDesk the amount of followers on their LinkedIn page is 0.