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Compare VIZOR vs Salesforce Live Agent

What is better VIZOR or Salesforce Live Agent? Comparing products to find the best Customer Support Software need not be hard. On our review platform, we enable you to match VIZOR and Salesforce Live Agent and promptly evaluate their varying features. We allow you to take a look at their uniqe benefits, supported devices, support service, pricing rates, terms, and much more.

It's also possible to examine their overall score (8.0 for VIZOR vs. 9.1 for Salesforce Live Agent) and overall customer satisfaction level (98% for VIZOR vs. 92% for Salesforce Live Agent). Spend some time and examine your leading choices and discover which one is best for your company. Likewise, you must assess the software company’s business viability; can you count on them and will they still be around in the future?

If you have to quickly decide on the more reliable IT Asset Management Software according to our review team we advise you try out these solutions: Salesforce Service Cloud, monday.com, ServiceNow Asset Management.

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

98%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT asset management
  • Central repository
  • Auto-discovery of devices
  • Streamlined asset allocation
  • Complete IT asset lifecycle tracking
  • Automated employee on/off boarding
  • Check in/out equipment loan
  • Asset recovery
  • Asset location tracking
  • Supplier management
  • Email alerts and reminders
  • Documentation file repository
  • Web-based configuration tools
  • Dashboards and reports
  • ServiceDesk and Incident Management
  • Best practice processes
  • Automatic ticket routing
  • Self-service portal
  • Multiple Escalation & SLA Support
  • Customer feedback and surveys
  • Software and License Management
  • Central license repository
  • Software request portal
  • License compliance
  • Purchasing integration
  • Cloud and SaaS subscriptions
  • Software normalization
  • Versioning
  • Suite consolidation

Pricing Info

VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.

Integrations

VIZOR integrates with the following business systems and applications:

  • Microsoft SCCM
  • LANSweeper Integration
  • Active Directory
  • LDAP Directory Integration
  • Microsoft System Center (ConfigMgr)
  • Exchange
  • Dynamics GP
  • Chromebook Management Console
  • Excel

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AUDI, SIEMENS, ORACLE

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

IT Asset Management, ServiceDesk Issue and Incident Management, Software Asset and License Management system that covers the full IT asset lifecycle.

Company Email

solutions@vector-networks.com

Contact No.

Company's Address

VIZOR
541 10th Street, Unit 123
Atlanta, GA 30318
USA

NOAWARDS
YET

SmartScore™

9.1

User Satisfaction

92%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-Time Live Chat Support
  • Personalized Messages
  • Snap-ins
  • Multilingual Support
  • Customer Profile
  • Chat Routing
  • Customer Chat Sneak Peak
  • Pre-Written Messages
  • Private Messages
  • Real-Time Agent Coaching
  • Agent Queue Monitoring
  • Agent Performance Metrics
  • Instant Message Sessions Metrics

Pricing Info

Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.

Integrations

Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, The Warehouse, PLDT Enterprise

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.

Company Email

Contact No.

Company's Address

Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Salesforce Live Agent Alternatives

Product Name
Score

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.7

User Satisfaction

100%

Pricing:

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom

–  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden

– $45/agent/month or $35/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate

– $69/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest

– $125/agent/month or $99/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management

– $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

The services examined on this page are merely a sliver of our entire Customer Support Software category and you should keep in mind that there could be better alternatives out there. If you would like to make sure you make the best possible choice for your team we strongly encourage you to test more services first. You can also consider to check out our top 10 Customer Support Software list to find out which services are currently the highest-ranking ones and dominate the market.

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