Compare Kapdesk vs. Vivantio Service Desk

Comparing products to find the best Help Desk Software doesn't have to be complicated. On our review platform, you can easily match Vivantio Service Desk and Kapdesk and right away analyze their varying features. We allow you to check their features, supported devices, customer support, pricing, terms, plus more. You can also assess their overall score (6.7 for Vivantio Service Desk vs. 8.0 for Kapdesk) and overall customer satisfaction level (100% for Vivantio Service Desk vs. 100% for Kapdesk). Devote time to compare your leading alternatives and determine which one is ideal for your company. You should also consider the vendor’s business viability; are they reliable and will they still be around a few years from now? We realize that not all companies have enough time to examine a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the CRM Software category are: Pipedrive, Freshdesk, HubSpot CRM.
Software

Kapdesk

VS

Vivantio Service Desk

VS

Kapdesk screenshot Vivantio Service Desk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

6.7 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Complete Review

Complete Review

Product Info

Product Info

Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
Easy Links
Supported Integrations

Supported Integrations

Kapdesk is designed to integrate with a wide range of popular CRM systems.

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

Languages Supported

Languages Supported

English, India English, China, Germany, India, Japan
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Features

Features

Kapdesk FEATURES

  • Multi Channel Support
  • Ticketing
  • Team Inbox
  • Automated Responses
  • Escalation Matrix
  • Reports and Analytics
  • Self Service Portal
  • Feedback and Survey

Vivantio Service Desk FEATURES

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management
Contact Phone

Contact Phone

+91-789-988-7755 +1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)
Company's Address

Company's Address

Adjetter Media Network Pvt. Ltd.
#25, Vruddhi Complex,
6th Cross, Leela Palace Road,
Next To Sri Ayyappa Temple,
Kodihalli, Bangalore – 560008
India
610 Sycamore Street, Suite 350
Celebration
FL 34747
Pricing Info

Pricing Info

Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

Prominent Clients

Prominent Clients

Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid Tesco Mobile, RAC, NHS, Toshiba, Porsche
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Email Address

Email Address

sales@kapturecrm.com
Pricing Details

Pricing Details

Learn more about Kapdesk pricing Learn more about Vivantio Service Desk pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which solution will perform best in your case it might be a sensible idea to analyze each service’s social metrics. These metrics are usually a sign of how popular every solution is and how extensive is its online presence.For example, if you look at Vivantio Service Desk LinkedIn account you’ll learn that they are followed by 54444 users. In case of Kapdesk the amount of followers on their LinkedIn page is 0.