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Compare iHelpDesk vs. VisionFlow

If you wish to get a easy way to decide which Help Desk Software product is better, our proprietary method gives VisionFlow a score of 7.2 and iHelpDesk a score of 6.5 for general quality and performance. Moreover, VisionFlow is rated at 100%, while iHelpDesk is rated 100% for their user satisfaction level. You can also examine their product details, such as features, tools, options, plans, pricing, and others. Find out if the software can customize at least part of its processes to make sure it complements your own business processes. Our experts made sure to prepare reviews of all popular Business Process Management Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: bpm’online studio, Promapp, Nintex.
Product

iHelpDesk

VS

VisionFlow

VS

iHelpDesk screenshot VisionFlow screenshot
Pricing Page

Total Score

Our Score

6.5 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

$8

19 (euros)

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment
Complete Review

Complete Review

Overview

Overview

A help desk platform developed to help organizations and businesses to keep track of issues adn enhance the quality of service.
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Quick Links
Support Types

Support Types

Phone
Ticket
Phone Live Support
Ticket Training
Phone Number

Phone Number

(877) 293-6676 +1800 4959915 (US) +46771105000 (EU)
Pricing Page

Pricing Page

Learn more about iHelpDesk pricing Learn more about VisionFlow pricing
Prominent Customers

Prominent Customers

Toyota, Swiss Armed Forces, Brio, Saab, SKF
Available Plans

Available Plans

iHelpDesk offers budget-friendly packages plus a free version of its cloud-based help desk platform.

Free

  • 1 Agent
  • 1 Mailbox
  • 1 Ticket Rules
  • 200MB Storage

Professional – $8 per agent/month or $80 per agent/year

  • 8 Agents
  • 10 Mailboxes
  • 10 Ticket Rules
  • 2GB Storage
  • 1 Domain
  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data

Enterprise – $25 per agent/month or $250 per agent/year

  • Unlimited Agents
  • 30 Mailboxes
  • 30 Ticket Rules
  • 6GB Storage
  • Multiple Domains
  • SLA Views

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

 

Available Integrations

Available Integrations

No information available.

There is a VisionFlow mobile app available. Other integrations not specified.

Available Devices

Available Devices

Windows
Linux
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Languages

Available Languages

English English
List of Features

List of Features

iHelpDesk FEATURES

iHelpDesk core features include:
  • Request abd Problem Management
  • Effective Email Management
  • Self-Service Portal
  • Reports
  • FAQ Knowledge Base

VisionFlow FEATURES

  • Customer and contact management
  • Email ticketing system
  • Personal dashboard
  • Flexible task and event management
  • Complete traceability with customer and contact logging
  • Sales/marketing calendar with Outlook integration
  • Product/services catalogue
  • File and document management with complete indexing and search
  • Mass email
  • Web forms
  • Sales chat tool for easy web site integration
  • Email integration with templates
  • Flexible workflow and process management
  • Customer project management
  • SLA’s with escalations to make sure service targets and customer retention targets are met
  • Data import and export capabilities
  • Web service API for integration with back end systems
  • Completely web based with mobile app
Contact Email

Contact Email

support@ihelpdesk.com info@visionflow.com
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Vendor's Address

Vendor's Address

3601 Highway 7 East, Markham
Ontario L3R 0M3
Canada
Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you compare various Help Desk Software solutions you shouldn’t just look at their list of features and provided pricing packages. Pay attention to the fact that the app must be adjusted to your standards and team so the more flexible their offer the better. Learn which OSes are supported by VisionFlow and iHelpDesk and ensure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, because this might be a key element for many businesses.