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Compare Vision Helpdesk vs WhatConverts

What is better Vision Helpdesk or WhatConverts? When you compare Vision Helpdesk and WhatConverts, you can easily see which CRM Software product is the more suitable choice. This ensures that your organization can select the most productive and effective program. You can study the specifics, like available tools, prices, plans offered by each vendor, offer stipulations, etc.

We also let you evaluate their overall scores to know which one seems to be more suitable. Vision Helpdesk has 9.2 points for overall quality and 99% rating for user satisfaction; while WhatConverts has 7.9 points for overall quality and N/A% for user satisfaction. Similarly, you can also assess which software company is more reliable by sending an email inquiry to both vendors and find out which vendor replies sooner.

We realize that not all companies have the time to examine a wide range of various services, so we created a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Source Tracking
  • Lead Management
  • Campaign Management
  • Track, Log, and Store Lead Conversions
  • Store and Track Phone Calls, Web Form Leads and Chat Sessions
  • Detailed Business Reports Based on Metrics
  • Keyword and Campaign Data appended to each call received

Pricing Info

WhatConverts offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

WhatConverts Plus Plan – $30/month

  • $35/month usage credit
  • Call tracking
  • Phone numbers – local and toll-free
  • Web Form and Transaction Tracking
  • Keyword, Campaign, and Visitor Tracking
  • Marketing Channel and Keyword Reporting
  • Lead Management and Reporting
  • Google Analytics and Adwords Integration
  • API and Third Party Integrations

WhatConverts Agency Plan – $100/month

  • $125/month usage credit
  • Phone numbers – local and toll-free
  • Call tracking
  • All WhatConverts Plus features
  • Unlimited accounts
  • White-labeled subdomain
  • Custom branded reporting & notifications
  • Client management
  • Account setup service

WhatConverts Enterprise Plan – by quote

 

  • High volume customers with enterprise service and support

 

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bright Think Marketing, Studio98, Cybermark

Integrations

Lead data from WhatConverts can be used for other applications to any purpose depending on the functionalities of the integrated app. Call Tracking data for example can be integrated with Google Analytics and imports keyword tracking into Google AdWords. Integration with Google Analytics is recommended for those who would want a deeper analysis of lead data from call, web form and chat tracking. For Google AdWords integration, this will analyze the traffic in a website that are coming from AdWords.

Other integrations include:

  • Zapier
  • Salesforce
  • Zoho CRM
  • Webhooks
  • WordPress
  • LiveChat
  • Bing Ads

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A well-supported customer relationship management (CRM) software that tracks leads generated from multiple channels, sources, and campaigns to implement better marketing strategies.

Company Email

support@whatconverts.com

Contact No.

Company's Address

8000 Corporate Center Drive, Suite 214
Charlotte, NC 28226
USA

Almost as crucial as features and customer support responsiveness are pricing options given by Vision Helpdesk and WhatConverts. Even though pricing should not be the sole element it’s surely a key thing to think about. You should expect a flexible pricing plan that can be adjusted to your business size and easily scaled up if your company expands. You should be certain you don’t choose pricing plans that have advanced functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of each service to spend at least some time using it. It’s a helpful experience that doesn’t need you to pay any money and gives you a practical overview of what it’s like to work with Vision Helpdesk and WhatConverts.

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