MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Vision Helpdesk vs VeloCITY 365

What is better Vision Helpdesk or VeloCITY 365? There are numerous CRM Software products available for businesses these days. The simplest way to find out which service fits your needs best is to check them side by side. As an example, here you can examine Vision Helpdesk and VeloCITY 365 for their overall score (9.2 vs. 8.0, respectively) or their user satisfaction rating (99% vs. 93%, respectively).

Additionally, you can review their functions and pricing terms as well as other useful information below. When matching products make sure to analyze their corresponding functions and mark their distinctive elements to get a clearer picture of both deals. What is more keep in mind to assess non-core issues like security, backup, ease-of-use, and helpdesk support.

Currently, the most significant services in our Help Desk Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Built on Microsoft Dynamics 365 and Azure
  • Self-Service, mobile-enabled citizen portal
  • Duplicate detection
  • Robust knowledge base capabilities
  • Esri integration for mapping and geo-location
  • Quick and easy roll out for new service request types
  • Automatic routing of service requests
  • Automatic escalations based on service level agreements
  • Versatile reporting functionality
  • Configurable security and access to system functions and data
  • Optional mobile application
  • Ideas/Crowdsourcing
  • Discussion Forums
  • Issues
  • Blogs
  • Events
  • Polls
  • Surveys
  • SMS & Email Notifications
  • User Profile Management
  • Web Forms
  • Permits, Licensing & Inspections

Pricing Info

Contact Adoxio for enterprise pricing information and other product details on VeloCITY 365. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

City of Brampton, Elections Saskatchewan, Hillsborough Country

Integrations

VeloCITY 365 integrates with the following business systems and applications:

  • Payment Gateways
  • Power BI
  • ESRI
  • SharePoint
  • Microsoft Dynamics
  • AZURE Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust citizen engagement platform built on Microsoft Dynamics 365 designed to help local governments and government agencies streamline their processes, efficiently address local issues and citizen complaints and requests.

Company Email

sales@adoxio.com

Contact No.

Company's Address

Adoxio
240 Richmond Street W
Suite 4-131, Toronto, ON
CANADA M5V 1V6

You should note that while both Vision Helpdesk and VeloCITY 365 may provide an excellent range of features each app may be created for a different company size. If you are analyzing various solutions you should give some attention to a business type they are aimed at. Some elements might scale up well for big enterprises but if you run a small or mid-sized company it’s often better to refrain paying for customized features that you might never actually use.

Page last modified