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Compare Vision Helpdesk vs uProc

What is better Vision Helpdesk or uProc? A good way to find the correct CRM Software product for your firm is to compare the solutions against each other. Here you can compare Vision Helpdesk and uProc and see their functions compared contrastively to help you select which one is the more effective product.

Likewise, you can compare their overall ratings, including: overall score (Vision Helpdesk: 9.2 vs. uProc: 8.0) and user satisfaction (Vision Helpdesk: 99% vs. uProc: 100%). Examine their varying features and similarities and find out which one outperforms the other. Likewise, imagine what your business will be in years to come; will your business outgrow the app in the next 3-5 years?

Our team put a lot of effort to prepare reviews of all popular Help Desk Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unified catalog
  • Query reliable data sources
  • Software Wizard
  • Processing Modes
  • Data Analysis and Comparison
  • Powerful Reporting and Analytics

Pricing Info

uProc offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – Free

  • Basic reports
  • One recipient per task
  • 1-day data retention
  • Unlimited rows per task
  • Fixed price per tool
  • Automatic recharges
  • Online support

Professional – €29/month

  • All Basic features
  • Graphic reports
  • Multiple recipients per task
  • 7 days data retention
  • Discounts on purchases
  • Price scaled per volume
  • Email support

Enterprise – €89/month

  • All Professional features
  • Tools creation
  • Segmented reports
  • 15 days data retention
  • Phone support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coregistros, Abinitio, Vantson

Integrations

UProc integrates with the following business systems and applications:

  • Google Services
  • Amazon APIs

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

uProc can enhance your database fields, with tools focused on cleansing, verification, enrichment or deduplication.

Company Email

hello@uproc.io

Contact No.

Company's Address

Barcelona
Spain

Please note that even though both Vision Helpdesk and uProc may have a reliable array of features every service might be aimed at a different company size. If you are studying different apps you may want to give some attention to a company size they are catering to. Some functionalities might scale up effectively for big enterprises but if you run a small or mid-sized business it’s often better to stay away from paying for complex functionalities that you may never use.

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