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Compare Vision Helpdesk vs UpDoer Technology

What is better Vision Helpdesk or UpDoer Technology? If you wish for a reliable CRM Software product for your business you must remember to assess a wide range of solutions. It doesn’t have to be tricky, and can be as simple as matching their traits in a table like the one below. You will also get a brief idea how each product works. As an example, on this page you can see Vision Helpdesk’s overall score of 9.2 and compare it against UpDoer Technology’s score of 8.0; or Vision Helpdesk’s user satisfaction level at 99% versus UpDoer Technology’s N/A% satisfaction score.

The assessment will help you identify the good and bad points of each application, and make up your mind on which suits you requirements better. On top of the main features, the solution that is easy to understand and use is always the better product.

Those of you who are pressed for time or would like to get a Help Desk Software advice from our team might want to examine these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automation Testing
  • API Testing
  • Mobile Application Testing
  • Cloud and Big Data Testing
  • Blockchain Application Testing
  • Load and Performance Testing

Pricing Info

Updoer Technology offers the following basic and enterprise pricing packages:

Hourly Rate Plans – starts at $8/hour

  • Requirements Gathering
  • Test Plan Creation
  • Use cases & Test Cases Design
  • Bug Identification & Retest
  • Regression Testing Once New Requirement Comes
  • Daily Status Reports
  • Test Closure Reports with Metrics

Web App Testing Plans – starts at $199 per Web App

  • Functional Testing
  • Positive Testing
  • Negative Testing
  • Link Verification
  • Usability Testing
  • Compatibility Testing

Mobile App Testing Plans – starts at $299 per mobile app

  • Installation Testing
  • Functional Testing
  • Positive Testing
  • Negative Testing
  • Memory Leakage Testing
  • Usability Testing
  • Interrupt Testing
  • Compatibility Testing

Automation Testing Plans – starts at $399 per automation

  • Framework Designing and Tool Setup
  • Functional Testing
  • Positive Testing
  • Negative Testing
  • Validation Testing
  • CI Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Updoer Technology integrates with the following business systems and applications:

  • JIRA
  • Selenium

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Updoer Technology is a software testing services and solutions provider that offers a myriad of software testing services of the highest standards

Company Email

sales@updoertechnology.com

Contact No.

Company's Address

Updoer Technology
i-Thum IT Park
A40 3rd Floor Sector 62 Noida 201301
India

If you continue having second thoughts about which service will work best in your case it may be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular each app is and how big is its online presence. For example Vision Helpdesk Twitter profile has currently 1653 followers. At the same time UpDoer Technology Twitter is followed by 141 users.

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