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Compare Vision Helpdesk vs Salpo CRM

What is better Vision Helpdesk or Salpo CRM? If you need to get a easy way to find out which CRM Software product is better, our exclusive algorythm gives Vision Helpdesk a score of 9.2 and Salpo CRM a score of 8.0 for total quality and performance. In addition, Vision Helpdesk is rated at 99%, while Salpo CRM is rated N/A% for their user satisfaction level.

You can also evaluate their product details, including features, tools, options, plans, pricing, and more. Check whether the solution lets you to customize some of its processes to guarantee it matches your own business processes.

We know that not all companies have enough time to examine a large number of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

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SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from £15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited contacts
  • Email connector
  • Custom naming and fields
  • Opportunity tracking
  • 2GB free storage per user
  • Open RESTful API
  • Integration platform
  • Office 365 & G-Suite calendar integration
  • Mobile app
  • Custom modules
  • Custom products
  • Document generator
  • Business rules automation
  • Manual GDPR tools
  • Access to the GDPR CAT module
  • Tailored setup and ongoing support available
  • Online support center, web chat, and email support

Pricing Info

Salpo CRM offers the following basic and enterprise pricing information:

Bronze – £15/user/month

  • Unlimited contacts
  • Email connector
  • Custom naming and fields
  • Opportunity tracking
  • 2GB free storage per user
  • Open RESTful API
  • Integration platform
  • Office 365 & G-Suite calendar integration
  • Mobile app

Silver – £25/user/month

  • All Bronze features
  • Custom modules
  • Custom products
  • Document generator
  • Business rules automation
  • Manual GDPR tools
  • Access to the GDPR CAT module
  • Tailored setup and ongoing support available
  • Online support center, web chat, and email support

Gold – £35/user/month

  • All Silver features
  • Tailored setup and ongoing support
  • Dedicated account management

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

University of Liverpool, SBS Insurance, The Growth Hub

Integrations

Salpo CRM integrates with the following business systems and applications:

  • Xero Accounting
  • Dear Inventory
  • G Suite
  • Office 365
  • MailChimp
  • Emma
  • RingCentral
  • Zapier
  • Companies House
  • Company Check

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An award-winning customer relationship management software that offers businesses a complete all-round view of all their business information through their desktop and mobile devices.

Company Email

enquiries@salpo.com

Company's Address

Salpo Technologies
Festival House, Jessop Avenue
Cheltenham GL50 3SH
United Kingdom

In the event you continue having doubts about which product will be best in your case it may be a good idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular each product is and how extensive is its online presence.For example, if you look at Vision Helpdesk LinkedIn profile you’ll see that they are followed by 242 people. In case of Salpo CRM the number of followers on their LinkedIn page is 589.

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