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Compare Vision Helpdesk vs Grade.us

What is better Vision Helpdesk or Grade.us? If you’re getting a difficult time choosing the right CRM Software product for your circumstances, we suggest that you compare and contrast the available software and find out which solution offers more benefits. For example, here you can compare Vision Helpdesk (overall score: 9.2; user rating: 99%) vs. Grade.us (overall score: 8.5; user rating: 100%) for their overall performance.

It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current situation. Working with a clear table to evaluate their features will significantly improve the likelihood of finding the right product for your company. Look closely at other factors of the software such as ease-of-use, adaptability, scalability, and pricing plans.

In the event you have to quickly find the top Help Desk Software according to our review team we recommend you take a look at these services: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $180

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-channel review funnel system
  • Manage multiple locations or clients
  • Use your own brand and domain(s)
  • Drive reviews on all local and industry review sites
  • Pre-empt negative reviews
  • Collect reviews on-location with compliant “kiosk mode”
  • Embed landing pages anywhere
  • Engage customers with coupons/offers
  • Automate email review campaigns
  • Automate SMS review campaigns
  • Drop-shipped “review invite” cards
  • Monitor all major and industry-specific review sites
  • Get new review alerts from around the Web
  • Stream latest and greatest reviews to your website and social media
  • Track campaign performance
  • Produce custom schedule or on-demand reports (PDF and interactive)
  • Client- or staff-facing account dashboard under your brand and domain
  • Access our API for integrations with your own site or dashboard
  • Use API-based plugins for Wordpress, Joomla and Drupal
  • Data analysis and insights via NLP, text analytics and more
  • Advanced competitive intelligence and reporting
  • Customized solutions to meet complex business cases

Pricing Info

Grade.us has three plans that cater to specific business sizes and requirements. You can sign up for a live demo and a 14-day free trial to explore the software. For more information, contact the software provider’s sales team.

Meanwhile, here’s an overview of its enterprise pricing packages:

Professional – starting at $180/month

  • If paid annually, $1,944/year ($162/month)
  • 3 profiles
  • Ideal for individual marketers and consultants

Agency – starting at $400/month

  • If paid annually, $4,320/year ($360/month)
  • 10 seats
  • Ideal for local agencies and resellers

Partner/Enterprise – starting at $2,500/month

  • If paid annually, $27,000/year ($2,250/month)
  • 100 seats
  • Ideal for larger agencies, franchises, and brands

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Duct Tape Marketing, NJS Marketing, Titan Web Agency

Integrations

Grade.us integrates with the following business systems and applications:

  • WordPress
  • Joomla
  • Drupal
  • API Integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Grade.us is a powerful and effective review management platform that enables businesses to create a review funnel process that is easy and efficient.

Company Email

support@grade.us

Contact No.

Company's Address

55 Park Ave., Suite 35
Bloomfield, NJ 07003
USA

The solutions examined on this page are merely a small sample of our full CRM Software category and you should take into account that there may be better alternatives out there. If you want to make sure you make the wisest choice for your company we strongly encourage you to try out more services first. You can also consider to study our top 10 CRM Software ranking to find out which services are in the current year the best ones and leaders in the market.

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