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Compare Vision Helpdesk vs EspoCRM

What is better Vision Helpdesk or EspoCRM? Various companies demand different types of CRM Software. To learn which service suits you, consider evaluating various solutions feature by feature an taking into consideration their conditions and prices. Furthermore, you may get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.

The results are: Vision Helpdesk (9.2) vs. EspoCRM (8.0) for general quality and functionality; Vision Helpdesk (99%) vs. EspoCRM (100%) for user satisfaction rating. Check out their strong and weak points and find out which software is a better choice for your company. An effective, simple tip is to write the pros and cons of both solutions next to each other and check which software is better.

Right now, the most popular products in our Help Desk Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Document Management
  • Reports
  • Sales Forecasting
  • Lead Management
  • Call Management
  • Sales Performance Management
  • Alerts & Notifications
  • Campaigns
  • Email Integration
  • Appointment Management
  • Opportunity Management
  • Contact Management
  • Sales Collaboration
  • Activity Management

Pricing Info

EspoCRM offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and choose the best plan for your business:

Basic – $15/user/month

  • Minimum of 3 Users
  • 1GB file storage per user
  • 50,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Enterprise – $25/user/month

  • Minimum of 5 users
  • 3GB file storage per user
  • 500,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Ultimate – $150/user/month

  • Minimum of 10 users
  • 250GB file storage
  • Unlimited number of records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

All plans include:

  • Leads
  • Opportunities
  • Accounts
  • Contacts
  • Calendar
  • Meetings
  • Calls
  • Tasks
  • Emails
  • Email Accounts
  • Email Templates
  • Email Filters
  • Mass Email
  • Cases
  • Email-to-Case
  • Documents
  • Reports
  • Business Process Management
  • Workflows
  • Products
  • Quotes
  • Invoices
  • Campaigns
  • Target Lists
  • Email Marketing
  • MailChimp Integration
  • Portal
  • Knowledge Base
  • Google Calendar Integration
  • Google Contacts Integration
  • Activity Stream
  • Follow Button
  • Custom entities
  • Custom fields
  • Customizable layouts
  • Label Manager
  • Dynamic forms
  • Calculated fields
  • Users
  • Teams
  • Roles
  • Data Import
  • Export to Excel
  • Export to CSV
  • Currency Rates
  • Themes

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

EspoCRM integrates with the following business systems and applications:

  • Google Calendar
  • Google Contacts
  • MailChimp
  • Microsoft Azure
  • Amazon Web Services
  • Asterisk Manager Interface (AMI)
  • Twilio
  • Starface
  • Binotel
  • Google Cloud
  • Oracle Cloud
  • VoIP Systems

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

EpsoCRM is an open source web application that allows you to see, enter and evaluate all your company relationships regardless of the type.

Company Email

Company's Address

Rivnenska, 5A, office 404,
Chernivtsi, 58013
Ukraine

Both Vision Helpdesk and EspoCRM were reviewed by a group of reliable B2B experts who conducted a thorough examination of all key elements of each app. Their ultimate rating was calculated with unique SmartScore system that gives an individual partial score to every factor such as: main features, customer support, mobile support, security, client satisfaction as well as market presence. We know useful features are not the only factor crucial to a business so we do our best to pay attention to all aspects of a service before coming up with its final rating.

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