MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Vision Helpdesk vs DataKnowl

What is better Vision Helpdesk or DataKnowl? Finding the perfect CRM Software for your organization is key to increasing your company’s efficiency. In our platform, you can easily examine a wide range of solutions to see which one is the right software for your requirements. Here you can match Vision Helpdesk vs. DataKnowl and look at their overall scores (9.2 vs. 8.0, respectively) and user satisfaction rating (99% vs. 100%, respectively).

You can also study the specifics of prices, terms and conditions, plans, capabilities, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, choose the software that allows you to change the features and price terms to address your sales growth or lack of it.

Our experts made sure to prepare reviews of all popular Help Desk Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Center
  • Support Ticket System
  • Live Support Chat
  • Customer Portal
  • Knowledge Base
  • Voice
  • Web
  • Email
  • SMS
  • Social
  • IP Messaging
  • Video
    Chat Platforms

Pricing Info

DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.

Starter – Free

  • Up to 3 Agents
  • Unlimited Channels
  • Web Widget
  • Unified Communication (100 minutes per month)
  • CRM included (1 Workgroup, max 3,000 contacts)
  • Ticket System included
  • Telephony (Voice essential, max 1 phone number)
  • Self-service, Email support

Standard – $8/month

  • All Starter features
  • Unlimited Agents
  • Unified Communication (250 minutes per month)
  • CRM included (1 Workgroup, max 10,000 contacts)
  • Telephony (Voice essential, max 3 phone numbers)

Advanced – $25/month

  • All Standard features
  • Unified Communication included (1,000 min/mo)
  • CRM included (1 Workgroup, max 50,000 contacts)

Enterprise – $49/month

  • All Advanced features
  • Unified Communication included (2,000 min/mo)
  • CRM included (3 Workgroups, max 100,000 contacts)
  • Self-service, Email, Phone support

Plus – $89/month

  • All Enterprise features
  • Unified Communication included (unlimited min/mo)
  • CRM included (10 Workgroups, unlimited contacts)
  • Self-service, Email, Phone support

Other plans and pricing options are also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.

Company Email

contacts@dataknowl.com

Contact No.

Company's Address

Complexity Intelligence, LLC
533 Airport Boulevard, Suite 400
Burlingame CA, 94010
USA

You shouldn’t expect simply a broad array of functionalities and flexible pricing plans from a well-known CRM Software. Almost as essential as core features is a quality customer support. You want to make sure that if you have any questions about Vision Helpdesk or DataKnowl, or you run into a problem, or perhaps you’ll need to request a specific update or functionality beneficial to your company you can trust in a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to profit from personal training or at the very least a knowledge base you can use.

Page last modified