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Compare Vision Helpdesk vs Cratio CRM

What is better Vision Helpdesk or Cratio CRM? Choosing the best CRM Software for your company is difficult with too much features, options, and offers to check. However, using our website will help you to streamline the selection steps by showing all crucial apps in one place.

As an illustration, you can compare Vision Helpdesk and Cratio CRM for their tools and overall scores, namely, 9.2 and 8.0, respectively. Likewise, you can see which product has higher general user satisfaction rating: 99% (Vision Helpdesk) and N/A% (Cratio CRM) to find out which one is better for your organization. Don’t simply choose the service with the lowest price, but the service that offers the most cost-effective value.

We are aware that not all businesses have the time to scrutinize a wide range of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Essentials, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $6.2

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Automation & Lead Management System
  • Lead Email, SMS & Voice Communication
  • Lead Dashboards, Reports & Analytics
  • Sales Pipeline & Opportunities Management
  • Opportunity Email, SMS & Voice Communication
  • Sales Pipeline Tracking & Reporting
  • Sales Activities Management
  • Sales Team Tracking Reports
  • Business Intelligence Reports
  • Daily Activity Plan
  • Call, Email Clients directly from App
  • GPS Location based Activity Updates
  • Lead Reports & CRM BI Reports
  • Sales CRM Reporting & Business Intelligence
  • Sales Activities Reports & Business Intelligence
  • Form & Fields CRM Customization
  • Reports & Templates Customization
  • Email/SMS Customization

Pricing Info

Cratio CRM offers two enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your company:

Sales CRM + – Rs.499/User/Month (Billed Quarterly) or Rs.399/User/Month (Billed Annually)

  • Minimum 5 Users
  • All Essential CRM Features
  • Automatic Lead Capture From Portals
  • Fields & Reports Customization
  • Cloud Telephony Integration
  • Daily Usage/Activities Reports in Email

Sales CRM Enterprise – Rs.599/User/Month (Billed Quarterly) or Rs.499/User/Month (Billed Annually)

  • Minimum 5 Users
  • Territory Management (Location & Product)
  • Products, Sales Quotation & Templates
  • Advanced Data Sharing & Security Rules
  • Customized Modules, Forms & Reports
  • API, Webservices & 3rd Party Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Redington, Wago, Ababil, Asianet

Integrations

Cratio CRM integrates with the following business systems and applications:

  • Knowlarity
  • Ozonetel
  • MyOperator
  • Exotel
  • Facebook Ads
  • Google Adwords
  • Twitter
  • LinkedIn Ads
  • Indiamart
  • Alibaba
  • Sulekha
  • Justdial
  • YellowPages
  • 99 Acres
  • Magic Bricks
  • Shiksha
  • Careers 360
  • Carwale
  • CarTrade

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cratio CRM Software is the leading Cloud based CRM Software Solution Provider in India at an affordable price when compared to the competitors.

Company Email

sales@cratio.com

Contact No.

Company's Address

52, First Main Road, New Colony
Chrompet, Chennai - 600044
India

Popular Alternatives

You don’t want just a broad range of functionalities and flexible pricing packages from a credible CRM Software. Almost as important as main features is a top-notch customer support. You want to ensure that when you have any questions about Vision Helpdesk or Cratio CRM, or you run into a problem, or maybe you’ll want to ask for a certain revision or feature useful to your team you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can profit from personal training or at least an FAQ you can use.

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