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Compare Vision Helpdesk vs Automational

What is better Vision Helpdesk or Automational? To ensure that you find the most helpful and productive CRM Software for your company, you have to compare products available on the market. For instance, here you may match Vision Helpdesk’s overall score of 9.2 against Automational’s score of 8.1. You may also review their general user satisfaction: Vision Helpdesk (99%) vs. Automational (100%).

Furthermore, you can evaluate their good and bad points feature by feature, including their terms and conditions and rates. By comparing products you are sure that you choose the best software for your situation. Of course you must understand your particular requirements to realize which service addresses those needs.

We realize that not all people have the time to examine a large number of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $100

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Organization and Management
  • Task Management
  • Link Relationships
  • Tagging
  • Social Profile Discovery
  • Targeter Marketing List Builder
  • Contact Record Customization
  • Email Campaign Builder
  • Drag & Drop Editor
  • Template Library
  • Mobile/Responsive
  • Personalize Messages
  • Import Data/Add to List
  • Web Forms/Subscriptions
  • Drip Marketing
  • Interactive Triggers and Actions
  • Marketing Campaign Automation
  • Common & Customizable Marketing Automation Templates
  • Web Forms
  • Web Analytics
  • Lead Scoring

Pricing Info

Starter Plan – $100/month

  • 2 Users
  • 10,000 Emails / Month
  • 5,000 Contacts
  • Customer Relationship Management
  • Email Marketing
  • Marketing Automation
  • Personal Onboarding Support

Standard Plan – $200/month

  • 4 Users
  • 30,000 Emails / Month
  • 10,000 Contacts
  • Customer Relationship Management
  • Email Marketing
  • Marketing Automation
  • Personal Onboarding Support

Team Plan – $400

  • 8 Users
  • 100,000 Emails / Month
  • 50,000 Contacts
  • Customer Relationship Management
  • Email Marketing
  • Marketing Automation
  • Premium Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Automational integrates with the following business systems and applications:

  • Outlook
  • Google Apps

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Automational is a unified platform for small businesses that combines CRM, email marketing, and marketing automation.

Company Email

sales@automational.com

Contact No.

Company's Address

5901 Peachtree Dunwoody Road
NE Suite B500
Atlanta, GA 30328
United States

In the event you continue having doubts about which software will work best for your company it might be a sound idea to investigate each service’s social metrics. Such metrics are usually a way to see how popular each solution is and how wide is its online presence. For instance Vision Helpdesk Twitter account has currently 1653 followers. At the same time Automational Twitter is followed by 1264 people.

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