Compare VICIdial vs. Zoho SalesIQBuying the ideal Customer Support Software product is all about cross-checking various solutions and determining the top application for your specific needs. Our unique process will give you a quick look at the general rating of VICIdial and Zoho SalesIQ. For overall quality and performance, VICIdial scored 8.0, while Zoho SalesIQ scored 9.0. On the other hand, for user satisfaction, VICIdial earned 96%, while Zoho SalesIQ earned 100%. Below you can also verify their functions, terms, plans, etc. to find out which application will be more suitable for your situation. An important aspect to assess is if the application lets you to toggle on/off permissions on various types of users to secure any critical corporate data. Those of you who don't have much time or would like to get a Call Center Software recommendation from our team may want to investigate these top choices for the current year: CallTrackingMetrics, Freshdesk, Five9.
|Quote-based||Free | Monthly payment|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers which helps companies evaluate business opportunities.
| Tampa, Florida|
| 4141 Haciendra Drive |
Pleasanton, CA 94588
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial integrates with the following business systems and applications:
Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:
|Learn more about VICIdial pricing||Learn more about Zoho SalesIQ pricing|
|ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone|
|List of Features|
List of Features
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, International|
|Types of Support|
Types of Support
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Both VICIdial and Zoho SalesIQ were tested by a team of independent SaaS experts who carried out a detailed analysis of all important aspects of each software. Their total rating was calculated using our unique SmartScore model that calculates a separate partial score to each element such as: main functionalities, client support, mobile device support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we know useful features are not the only thing essential to a company so we make an effort to pay attention to all sides of a product prior to giving it a final score.