Compare VICIdial vs. Zoho SalesIQWhen scouting for the ideal Customer Support Software for your business it is recommended that you review the features, rates, as well as other essential information concerning the product and vendor. Here, you can examine the similarities and differences between VICIdial (overall score at 8.0 and user satisfaction at 96%) and Zoho SalesIQ (overall score at 9.0 and user satisfaction at 100%). You may also check their particulars elements, like tools, plans, pricing, terms, etc. Similarly, read the terms thoroughly for information on hidden costs, including, setup cost, separate helpdesk support, upgrade fees, disk space fees, and others. We know that not all companies have enough time to try out a large number of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: CallTrackingMetrics, Five9, Freshdesk.
|Quote-based||Free | Monthly payment|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers which helps companies evaluate business opportunities.
| Tampa, Florida|
| 4141 Haciendra Drive |
Pleasanton, CA 94588
|Learn more about VICIdial pricing||Learn more about Zoho SalesIQ pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.
Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable
Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable
Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable
VICIdial integrates with the following business systems and applications:
Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:
|Types of Support|
Types of Support
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone|
|List of Features|
List of Features
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Almost as essential as functionalities and client support quality are pricing plans given by VICIdial and Zoho SalesIQ. While cost should not be the only aspect it’s without a doubt a key thing to consider. You should try to find a flexible pricing package that can be matched with your business size and painlessly scaled up every time your company develops. Be sure that you don’t opt for pricing plans that have extra features that you won’t use and always try to contact with the vendor directly as enterprises can usually count on more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to invest any money and offers a practical overview of what it’s like to work with VICIdial and Zoho SalesIQ.