Compare VICIdial vs. Zoho SalesIQ

Buying the ideal Customer Support Software product is all about cross-checking various solutions and determining the top application for your specific needs. Our unique process will give you a quick look at the general rating of VICIdial and Zoho SalesIQ. For overall quality and performance, VICIdial scored 8.0, while Zoho SalesIQ scored 9.0. On the other hand, for user satisfaction, VICIdial earned 96%, while Zoho SalesIQ earned 100%. Below you can also verify their functions, terms, plans, etc. to find out which application will be more suitable for your situation. An important aspect to assess is if the application lets you to toggle on/off permissions on various types of users to secure any critical corporate data. Those of you who don't have much time or would like to get a Call Center Software recommendation from our team may want to investigate these top choices for the current year: CallTrackingMetrics, Freshdesk, Five9.
Software

VICIdial

VS

Zoho SalesIQ

VS

VICIdial screenshot Zoho SalesIQ screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

9.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Pricing

Pricing

free

$19

Pricing Model

Pricing Model

Quote-based Free | Monthly payment
Full Review

Full Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers which helps companies evaluate business opportunities.
Useful Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact Address

Contact Address

Tampa, Florida
USA
4141 Haciendra Drive
Pleasanton, CA 94588
USA
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 Users
  • Tracking/Engaging 5K Visitors/month
  • Sales IQ on 1 website
  • Mobile Support
  • 100 Chat Sessions per month
  • 30 days storage

Basic: $19/month

  • 3 Users
  • Tracking/Engaging 10K Visitors/month
  • Sales IQ on 3 Websites,
  • 3 Departments
  • 1000 Chat Sessions/month
  • Unlimited Storage

Professional: $59/month

  • 5 Users
  • Tracking/Engaging with 50K Visitors/month
  • Sales IQ on 5 Websites
  • 5 Departments
  • Unlimited Chat Sessions
  • Insight Reporting

Enterprise: $129/month

  • 10 Users
  • Tracking/Engaging with 100K Visitors
  • Sales IQ on 25 websites
  • Unlimited Chat Sessions
  • Chat Translation Support
Phone Number

Phone Number

+1-888-894-8424 +1-877-834-4428
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho Support
  • Zoho Sites
  • Zoho Mail
  • WordPress
  • Blogger
  • Unbounce
  • Tumblr
  • Light CMS
  • HelpIQ
  • Virb
  • Weebly
  • WiX
  • DotNetNuke
  • Sitefinity
  • Joomla
  • Drupal
  • Yola
  • Strikingly
  • Opencart
  • Bigcommerce
  • Magento
  • 3Dcart
  • SquareSpace
  • Volusion
  • Shopify
  • Xcart
  • Jimdo
  • PrestaShop
  • AmeriCommerce
  • CS.cart
  • Pinnaclecart
  • Oscommerce
  • AWeber
  • ActiveCampaign
  • Bronto
  • CampaignMonitor
  • WhatCount
  • GetResponse
  • MailChimp
  • Lyris
  • Mad Mimi
  • iContact
  • Facebook
  • Gravatar
  • KissMetrics
  • Google Analytics
  • Optimizely
  • Piwik
  • Google Tag Manager
  • Clicky
  • HubSpot
  • Zendesk
  • Salesforce
  • Vision
  • TeamSupport
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Zoho SalesIQ pricing
Company Email

Company Email

sales@vicidial.com sales@zohocorp.com
Prominent Clients

Prominent Clients

ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Zoho SalesIQ FEATURES

  • Visitors Geolocation Tracking
  • Visitor Acitivity Tracking
  • Personalized Chat
  • Automated Chat Translation
  • Intelligent distinguishing of new from returning visitors
  • Start Charts based on Visitor Activity
  • Interactive Email Campaigns
  • Real-Time Traffic Monitoring
  • Automated Visitor Engagement
  • Actionable Analytics
  • Customizable Chat Box
  • Prioritized List of Visitors
  • Lead Generation
  • CRM Data Based Proactive Triggers
  • Interaction History
  • Follow-Up Actions
  • Email Campaigns
  • Canned Responses
  • JavaScript APIs
  • Pre-built Reports
  • Team Monitoring
  • E-Commerce Integration
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, International
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
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QUICK LINKS

QUICK LINKS

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Both VICIdial and Zoho SalesIQ were tested by a team of independent SaaS experts who carried out a detailed analysis of all important aspects of each software. Their total rating was calculated using our unique SmartScore model that calculates a separate partial score to each element such as: main functionalities, client support, mobile device support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we know useful features are not the only thing essential to a company so we make an effort to pay attention to all sides of a product prior to giving it a final score.