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Compare VICIdial vs. Zoho SalesIQ

When scouting for the ideal Customer Support Software for your business it is recommended that you review the features, rates, as well as other essential information concerning the product and vendor. Here, you can examine the similarities and differences between VICIdial (overall score at 8.0 and user satisfaction at 96%) and Zoho SalesIQ (overall score at 9.0 and user satisfaction at 100%). You may also check their particulars elements, like tools, plans, pricing, terms, etc. Similarly, read the terms thoroughly for information on hidden costs, including, setup cost, separate helpdesk support, upgrade fees, disk space fees, and others. We are aware that not all companies have enough time to scrutinize a large number of various products, so we came up with a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Freshcaller, Five9, RingCentral Contact Center.
Product

VICIdial

VS

Zoho SalesIQ

VS

VICIdial screenshot Zoho SalesIQ screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

9.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Price

Price

free

Free

Pricing Model

Pricing Model

Quote-based Free | Monthly payment
Complete Review

Complete Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers which helps companies evaluate business opportunities.
Quick Links
Vendor's Address

Vendor's Address

Tampa, Florida
USA
4141 Haciendra Drive
Pleasanton, CA 94588
USA
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Zoho SalesIQ pricing
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 operators included
  • Track and engage with 5K visitors/month
  • Add SalesIQ on 1 website
  • Mobile Support
  • 100 chat sessions / month
  • 30 days storage

Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable

  • 3 operators included
  • Track and engage with 10K visitors/month
  • Add SalesIQ on 3 websites
  • 3 Departments
  • 1000 chat sessions / month
  • Unlimited storage

Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable 

  • 5 operators included
  • Track and engage with 50K visitors/month
  • Add SalesIQ on 5 websites
  • 5 Departments
  • Unlimited chat sessions
  • Insightful Reports

Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable

  • 10 operators included
  • Track and engage with 200K visitors/month
  • Add SalesIQ on 25 websites
  • Unlimited chat sessions
  • Chat translation support

 

Vendor Email

Vendor Email

sales@vicidial.com sales@zohocorp.com
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho Support
  • Zoho Sites
  • Zoho Mail
  • WordPress
  • Blogger
  • Unbounce
  • Tumblr
  • Light CMS
  • HelpIQ
  • Virb
  • Weebly
  • WiX
  • DotNetNuke
  • Sitefinity
  • Joomla
  • Drupal
  • Yola
  • Strikingly
  • Opencart
  • Bigcommerce
  • Magento
  • 3Dcart
  • SquareSpace
  • Volusion
  • Shopify
  • Xcart
  • Jimdo
  • PrestaShop
  • AmeriCommerce
  • CS.cart
  • Pinnaclecart
  • Oscommerce
  • AWeber
  • ActiveCampaign
  • Bronto
  • CampaignMonitor
  • WhatCount
  • GetResponse
  • MailChimp
  • Lyris
  • Mad Mimi
  • iContact
  • Facebook
  • Gravatar
  • KissMetrics
  • Google Analytics
  • Optimizely
  • Piwik
  • Google Tag Manager
  • Clicky
  • HubSpot
  • Zendesk
  • Salesforce
  • Vision
  • TeamSupport
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact No.

Contact No.

+1-888-894-8424 +1-877-834-4428
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Prominent Customers

Prominent Customers

ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Zoho SalesIQ FEATURES

  • Visitors Geolocation Tracking
  • Visitor Acitivity Tracking
  • Personalized Chat
  • Automated Chat Translation
  • Intelligent distinguishing of new from returning visitors
  • Start Charts based on Visitor Activity
  • Interactive Email Campaigns
  • Real-Time Traffic Monitoring
  • Automated Visitor Engagement
  • Actionable Analytics
  • Customizable Chat Box
  • Prioritized List of Visitors
  • Lead Generation
  • CRM Data Based Proactive Triggers
  • Interaction History
  • Follow-Up Actions
  • Email Campaigns
  • Canned Responses
  • JavaScript APIs
  • Pre-built Reports
  • Team Monitoring
  • E-Commerce Integration
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QUICK LINKS

QUICK LINKS

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Almost as essential as functionalities and client support quality are pricing plans given by VICIdial and Zoho SalesIQ. While cost should not be the only aspect it’s without a doubt a key thing to consider. You should try to find a flexible pricing package that can be matched with your business size and painlessly scaled up every time your company develops. Be sure that you don’t opt for pricing plans that have extra features that you won’t use and always try to contact with the vendor directly as enterprises can usually count on more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to invest any money and offers a practical overview of what it’s like to work with VICIdial and Zoho SalesIQ.