Compare VICIdial vs. Zoho Desk

Purchasing the suitable Customer Support Software product is as straightforward as contrasting the solid and poor functionalities and terms offered by VICIdial and Zoho Desk. Here it's also possible to match their overall scores: 8.0 for VICIdial vs. 8.8 for Zoho Desk. Or you can verify their general user satisfaction rating, 96% for VICIdial vs. 100% for Zoho Desk. We suggest that you take some time to review their specific functions and determine which one is the better option for your company. Likewise, remember to consider your company’s or industry’s special circumstances, for example, a multilingual solution for a global staff or a mobile app to help you work in the field. Those of you who want to save some time or need a Call Center Software suggestion from our experts may want to examine these top choices for the current year: CallTrackingMetrics, Five9, Freshdesk.
Comparison

VICIdial

VS

Zoho Desk

VS

VICIdial screenshot Zoho Desk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

9.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Price

Price

free

Free

Price Scheme

Price Scheme

Quote-based Free | Monthly payment
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Easy Links
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Zoho Desk FEATURES

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Vendor's Address

Vendor's Address

Tampa, Florida
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Zoho Desk pricing
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Popular Customers

Popular Customers

CoffeeRocket, WesTel International, Hibner
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Contact Email

Contact Email

sales@vicidial.com sales@zohocorp.com
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact No.

Contact No.

+1-888-894-8424 +1-877-834-4428
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to cater to all the needs of a company. While key features of VICIdial and Zoho Desk should matter you should also carefully analyze the integrations provided by every product. Very often you will already be using various kinds of B2B software in your company and it’s definitely more beneficial to select products that integrate well with each other. With that approach you can be certain of an effortless transfer of information between your teams and apps, which can considerably reduce time spent on migrating between one app and the other.