Compare VICIdial vs. Zoho DeskPurchasing the suitable Customer Support Software product is as straightforward as contrasting the solid and poor functionalities and terms offered by VICIdial and Zoho Desk. Here it's also possible to match their overall scores: 8.0 for VICIdial vs. 8.8 for Zoho Desk. Or you can verify their general user satisfaction rating, 96% for VICIdial vs. 100% for Zoho Desk. We suggest that you take some time to review their specific functions and determine which one is the better option for your company. Likewise, remember to consider your company’s or industry’s special circumstances, for example, a multilingual solution for a global staff or a mobile app to help you work in the field. Those of you who want to save some time or need a Call Center Software suggestion from our experts may want to examine these top choices for the current year: CallTrackingMetrics, Five9, Freshdesk.
|Quote-based||Free | Monthly payment|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
You can easily start Zoho Suport free trial here.
Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable
All Professional features plus:
| Tampa, Florida|
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
|Learn more about VICIdial pricing||Learn more about Zoho Desk pricing|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|CoffeeRocket, WesTel International, Hibner|
|Types of Support|
Types of Support
VICIdial integrates with the following business systems and applications:
Zoho Desk integrates with the following business systems and applications:
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
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No Customer Support Software will manate to cater to all the needs of a company. While key features of VICIdial and Zoho Desk should matter you should also carefully analyze the integrations provided by every product. Very often you will already be using various kinds of B2B software in your company and it’s definitely more beneficial to select products that integrate well with each other. With that approach you can be certain of an effortless transfer of information between your teams and apps, which can considerably reduce time spent on migrating between one app and the other.