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Compare VICIdial vs. Zoho Chat

You can use our scoring system to give you a general idea which Communications Software product is better for your business. For overall product quality, VICIdial attained 8.0 points, while Zoho Chat earned 8.3 points. At the same time, for user satisfaction, VICIdial scored 96%, while Zoho Chat scored 98%. Details about their features, tools, supported platforms, customer support, and more are given below to provide you with a more versatile analysis. Keep in mind to choose only the functions your business requires so you don’t waste cash for tools that are unnecessary. Users who don't have much time or want a Call Center Software suggestion from our team may want to examine these top choices for the current year: RingCentral Contact Center, Five9, Freshcaller.
Product

VICIdial

VS

Zoho Chat

VS

VICIdial screenshot Zoho Chat screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.3 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

98% ?

Cost

Cost

free

free

Pricing Model

Pricing Model

Quote-based Free
Detailed Review

Detailed Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Zoho Chat is a software application that combines content and communications into a single view to give you a comprehensive picture of your team's work.
Useful Links
Contact Address

Contact Address

Tampa, Florida
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton,
California 94588, USA
Popular Customers

Popular Customers

Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Zoho Chat FEATURES

  • Log in with a Yahoo, Facebook, Google or Google Apps account
  • Participate in group chats through Zoho Chat
  • Instantly provide access to the user’s desktop through the chat
  • Access and compose emails without leaving Zoho Chat
  • Receive a notification when new emails are received
Vendor Email

Vendor Email

sales@vicidial.com sales@zohocorp.com
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Zoho Chat integrates with the following business systems and applications:

  •  Yahoo
  • Google
  • MSN
  • AIM
  • ICQ
  • Jabber
Available Languages

Available Languages

English, Dutch, Polish, Swedish English
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Zoho Chat is a free application.

Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Zoho Chat pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

+1-888-894-8424 1 877 834 4428
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both VICIdial and Zoho Chat were evaluated by a group of independent B2B experts who conducted a detailed study of all crucial aspects of each solution. Their ultimate rating was calculated using our unique SmartScore system that calculates a separate partial score to each component including: main features, client support, mobile support, security, client satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only thing crucial to a company so we do our best to pay attention to all facets of a product prior to coming up with its final score.