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Compare VICIdial vs. Yonyx

You have such a huge number of Customer Support Software alternatives in today’s market that selecting the best product may be frustrating. On our comparison page, it is simple to examine the functions, pricing conditions, available plans, and more details of VICIdial and Yonyx. You can assess their score (8.0 for VICIdial vs. 7.0 for Yonyx) and user satisfaction level (96% for VICIdial vs. 100% for Yonyx). The scores and ratings give you a general idea how both of these software products perform. Additionally, check if the application can integrate with your current business apps to ensure greater productivity. Currently, the most popular services in our Call Center Software category are: RingCentral Contact Center, Freshcaller, Five9.
Software

VICIdial

VS

Yonyx

VS

VICIdial screenshot Yonyx screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Cost

Cost

free

$6

Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service.
Quick Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Popular Clients

Popular Clients

Fonality, Mailstreet, McNally, Apptix
Company's Address

Company's Address

Tampa, Florida
USA
Yonyx, Inc.
640 W. California Avenue, Suite 210
Sunnyvale, CA 94086, USA
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Intern – $6/user/month

  • Authoring Tools except Clone Guides
  • Unlimited Internal Incidents
  • Responsive view for Agent traversal
  • Mobile compatible (for field agents)
  • Yonyx Landing Page – Browse Guides
  • Embed Yonyx Landing Page in CRM
  • Guide, User, Author Activity Reports
  • 2 Lines of Businesses
  • 1 Catalog Per Line Of Business
  • User and Guide Administration
  • Email Support

Junior – $11/user/month

  • All Intern features
  • Co-Branding of guides – fonts/colors/size/logos
  • Email Customer Compliments and Escalations to Author
  • Cumulative Tranversal Analytics
  • 2 Lines of Businesses
  • 4 Catalogs Per Line of Business
  • Email and Phone Support

Professional – $17/user/month

  • All Junior features
  • Clone GuidesFull text search across all published guides
  • Generate Yonyx OneClickTM Transcript for CRM integration
  • Create ticket in CRM from Yonyx Guides
  • Incident Details – including csv export
  • 2 Lines of Businesses
  • 8 Catalogs per Line of Business
  • Javascript APIs
  • REST APIs
  • Email and Phone Support
  • Account Management

Executive – $22/user/month

  • All Professional features
  • Single-Sign-On (SSO) Integration
  • Unlimited Lines of Businesses
  • Unlimited Catalogs per Line of Business
  • URL Branding
Contact No.

Contact No.

+1-888-894-8424 866-289-7071
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Yonyx pricing
Email Address

Email Address

sales@vicidial.com sales@yonyx.com
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Yonyx integrates with the following business systems and applications:

  • Zendesk
  • Microsoft Dynamics CRM
  • Freshdesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • NetSuite
  • Oracle RightNow Contact Center Experience
  • ServiceNow
  • Oracle Service Cloud
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Yonyx FEATURES

  • Authoring
  • Internal Use
  • External Use
  • Analytics & Management Reports
  • Publishing
  • User & Guide Administration
  • APIs
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on only a wide array of useful tools and adjustable pricing packages from a credible Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to ensure that when you have any questions about VICIdial or Yonyx, or you face some problems, or maybe you’ll want to ask for a specific revision or feature beneficial to your company you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can enjoy individual training or at the very least a knowledge base you can use.