VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service.
|Fonality, Mailstreet, McNally, Apptix|
| Tampa, Florida|
| Yonyx, Inc.|
640 W. California Avenue, Suite 210
Sunnyvale, CA 94086, USA
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Intern – $6/user/month
Junior – $11/user/month
Professional – $17/user/month
Executive – $22/user/month
|Learn more about VICIdial pricing||Learn more about Yonyx pricing|
VICIdial integrates with the following business systems and applications:
Yonyx integrates with the following business systems and applications:
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|List of Features|
List of Features
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You shouldn’t count on only a wide array of useful tools and adjustable pricing packages from a credible Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to ensure that when you have any questions about VICIdial or Yonyx, or you face some problems, or maybe you’ll want to ask for a specific revision or feature beneficial to your company you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can enjoy individual training or at the very least a knowledge base you can use.