Compare VICIdial vs. Voiptime

There are many Communications Software products out there these days. The best way to find out which app fits your needs best is to check them side by side. For instance, here you can compare VICIdial and Voiptime for their overall score (8.0 vs. 8.0, respectively) or their user satisfaction rating (96% vs. N/A%, respectively). You can even check their capabilities and pricing conditions and other helpful details below. When matching products make sure you examine their similar advantages and mark their disparities to obtain a clearer picture of both deals. What is more bear in mind to check secondary factors like security, backup, intuitiveness, and customer service. Our experts made sure to prepare reviews of all popular Call Center Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Vocalcom Cloud Contact Center, Freshdesk, CallTrackingMetrics.
Product

VICIdial

VS

Voiptime

VS

VICIdial screenshot Voiptime screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

N/A% ?

Cost

Cost

free

$20

Price Scheme

Price Scheme

Quote-based Monthly payment
Full Review

Full Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Voiptime Lead Management System is a cloud-based business sales solution that fuses CRM, lead management, and click-to-call dialer into a single, unified platform.
Quick Links
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Voiptime Lead Management System offers a single enterprise pricing plan to consider. Here are the details:

Standard – $20/month

  • Unlimited leads, calls, deals and tasks
  • Custom fields and filters
  • Activity tracking
  • Call routing
  • Call recording
  • Sales and call reporting
  • Email integration
  • Lead capture
  • Lead distribution
  • Lead segmentation
  • Pipeline management
  • Source tracking
  • Calendaring and events
  • Notes and comments
  • Timeline view
  • Open API for developers
  • Task and notification automation
  • Bank-quality data security
  • Amazing customer support
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Voiptime pricing
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, International
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Voiptime FEATURES

  • Unlimited leads, calls, deals and tasks
  • Custom fields and filters
  • Activity tracking
  • Call routing
  • Call recording
  • Sales and call reporting
  • Email integration
  • Lead capture
  • Lead distribution
  • Lead segmentation
  • Pipeline management
  • Source tracking
  • Calendaring and events
  • Notes and comments
  • Timeline view
  • Open API for developers
  • Task and notification automation
  • Bank-quality data security
  • Amazing customer support
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Support Types

Support Types

Phone Live Support
Ticket Training
Training
Phone No.

Phone No.

+1-888-894-8424 +1-720-362-5005
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Voiptime Lead Management System integrates with the following business systems and applications:

  • Gmail
  • Outlook
  • Other email service providers
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Email Address

Email Address

sales@vicidial.com sales@voiptimecloud.com
Vendor's Address

Vendor's Address

Tampa, Florida
USA
Popular Clients

Popular Clients

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want only a wide set of functionalities and adjustable pricing from a reliable Communications Software. Almost as important as key features is a trustworthy customer support. You want to make sure that when you have any questions about VICIdial or Voiptime, or you run into a problem, or maybe you’ll want to ask for a certain revision or functionality useful to your business you can rely on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to profit from individual training or at the very least a knowledge base you can use.