Compare VICIdial vs. Voicent Predictive Dialer

If you wish for a competent Communications Software product for your enterprise you need to remember to compare a wide range of alternatives. It doesn’t have to be complicated, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product works. For example, on this page you can see VICIdial’s overall score of 8.0 and compare it against Voicent Predictive Dialer’s score of 7.8; or VICIdial’s user satisfaction level at 96% versus Voicent Predictive Dialer’s 100% satisfaction score. The comparison will help you find out the strengths and weaknesses of each program, and make up your mind on which matches your requirements better. Aside from the main features, the software that is easy to understand and use is always the better option. We did our best to review all popular Call Center Software products offered on the market, but among all the ones we reviewed these three caught our special attention: Five9, RingCentral Contact Center, Freshcaller.
Product

VICIdial

VS

Voicent Predictive Dialer

VS

VICIdial screenshot Voicent Predictive Dialer screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.8 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Pricing

Pricing

free

$385

Pricing Model

Pricing Model

Quote-based One-time payment
Full Review

Full Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Voicent's offers an easy-to-use predictive dialer software product that can boost your productivity and improve campaign bottom-line.
Easy Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Training
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Voicent predictive dialer pricing

  • 1 agent, 1 line: $385
  • 4 agents, 8 lines: $1,999
  • 10 agents, 20 lines: $4,699
  • 20 agents, 40 lines: $7,999

 

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Voicent Predictive Dialer pricing
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Voicent Predictive Dialer FEATURES

  • Agent can work anywhere
  • Allows unlimited custom data fields and dispositions
  • Automatic monitoring and management of regulatory compliance
  • Automatically leave voice messages
  • Automatically scrubs against in-house or Federal Do-Not-Call
  • Automatically skips busy lines
  • Call back manager – reassign and reschedule callbacks
  • Call report for campaign stats
  • Easy to use – quick download and setup
  • Eliminate dropped calls by setting up rollover IVR
  • Extensive interface for system integration
  • Integrate with any Windows-based software
  • Record call by agent
  • Sends calling information to agent’s computer
  • Support WAN, LAN network configuration
  • Training of new agents
  • Unified agent desktop
  • Unlimited scalability/call capacity
  • Use company’s PBX system
  • Use VoIP internet dialing services
Company's Address

Company's Address

Tampa, Florida
USA
2665 Marine Way, Suite 1140, Mountain View, CA 94043
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Vendor Email

Vendor Email

sales@vicidial.com support@voicent.com
Contact Phone

Contact Phone

+1-888-894-8424 1-800-948-1198
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Voicent predictive dialer supports integration with any Windows-based software like SQL database as well as CRM apps like SugarCRM, Salesforce, and Zoho CRM.

Prominent Clients

Prominent Clients

IBM, Purdue University, Stanford School of Medicine, HP
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both VICIdial and Voicent Predictive Dialer were evaluated by a group of reliable SaaS experts who carried out a full analysis of all crucial aspects of every product. Their final score was prepared using our unique SmartScore system which calculates a separate partial score to every factor like: main features, client support, mobile support, security, client satisfaction as well as media presence. We realize useful features are not the only factor essential to a business so we make an effort to pay attention to all sides of a solution prior to calculating its final score.