Compare VICIdial vs. Viber

If you’re having a tough time picking the right Communications Software product for your situation, it’s a good idea to compare and contrast the available software and determine which one offers more positive aspects. For instance, here you can compare VICIdial (overall score: 8.0; user rating: 96%) vs. Viber (overall score: 8.7; user rating: 98%) for their overall performance. You can even see which one provides more functions that you need or which has more flexible pricing plans for your current situation. Working with a clear table to match their features will significantly increase the possibility of finding the appropriate product for your company. Look closely at other factors of the software for example intuitiveness, flexibility, scalability, and pricing options. Our experts made sure to review all popular Call Center Software solutions available out there, but among all the ones we reviewed these three caught our special attention: CallTrackingMetrics, Freshdesk, Five9.
Compare

VICIdial

VS

Viber

VS

VICIdial screenshot Viber screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.7 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

98% ?

Price

Price

free

$1

Pricing Model

Pricing Model

Quote-based Freemium
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Viber freely connects users around the world with the people that matter to them most, sending good vibes every day and making great things happen.
Useful Links
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Vendor Email

Vendor Email

sales@vicidial.com support@viber.com
Contact No.

Contact No.

+1-888-894-8424 357 9 173967488
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Viber offers integration with the following business systems and applications:

  • Facebook
  • Twitter
  • Nexmo
  • Cortana
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Ticket Training
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Viber pricing
Popular Customers

Popular Customers

Contact Address

Contact Address

Tampa, Florida
USA
Limassol, 3508
Cyprus
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Installing and using Viber to contact other Viber users via desktop, laptop and smartphone is absolutely free. Using Viber to call actual landline and mobile numbers cost less than $1 a minute in most countries, making it one of the most inexpensive messaging app for phone calls. Rates vary per country. Top destinations are:

India

  • Mobile – 2.3¢ per minute
  • Landline – 2.3¢ per minute

USA

  • Mobile – 1.9¢ per minute
  • Landline – 1.9¢ per minute

UK

  • Mobile – 5.9¢ per minute
  • Landline – 1.9¢ per minute

Russia

  • Mobile – 9.5¢ per minute
  • Landline – 4.9¢ per minute

Brazil

  • Mobile – 19.0¢ per minute
  • Landline – 2.1¢ per minute

China

  • Mobile – 1.3¢ per minute
  • Landline – 1.3¢ per minute

Viber also offers business solutions for enterprises that want to use Viber for commercial purposes. Contact Viber for more information on these partnership opportunities.

  • Promotional Stickers
  • Official Public Chats
  • Service Messages

Official Public Chats

Public Chats offers businesses with a medium where they can initiate and maintain engagement with users in a very unique manner. Public Chat conversations allow users to prove their audience the latest inside news as well as a close look inside the operations. Users are welcome to share their thoughts and observations.

Service Messages

With Service Messages API, companies can easily deliver targeted messages to their intended audience at a competitive cost and high efficiency.

Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Viber FEATURES

  • Instant messaging
  • HD video calls
  • International calls
  • Group Chat
  • Instant Voice message
  • News Feeds
  • Stickers
  • Public Chat
  • Follow Chat
  • Service Messages
  • Viber Games
  • Syncs automatically with other devices
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Blackberry
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which software will perform best for your business it might be a good idea to check out each service’s social metrics. These metrics are usually a sign of how popular every product is and how wide is its online presence.For instance, if you check VICIdial LinkedIn page you’ll learn that they are followed by 13 users. In case of Viber the number of followers on their LinkedIn page is 11224.