Compare VICIdial vs. Viber

Finding the ideal Communications Software for your company is key to improving your company’s efficiency. In our platform, it's easy to examine a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match VICIdial vs. Viber and check their overall scores (8.0 vs. 8.7, respectively) and user satisfaction rating (96% vs. 98%, respectively). It's also possible to study the details of prices, terms, plans, services, tools, and more, and find out which software offers more advantages for your business. In general, choose the software that allows you to add/remove features and pricing to match your sales growth or lack of it. We realize that not all companies have enough time to examine a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Five9, CallTrackingMetrics, Freshcaller.
Product

VICIdial

VS

Viber

VS

VICIdial screenshot Viber screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

98% ?

Cost

Cost

free

$1

Price Scheme

Price Scheme

Quote-based Freemium
Complete Review

Complete Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Viber freely connects users around the world with the people that matter to them most, sending good vibes every day and making great things happen.
Useful Links
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Email Address

Email Address

sales@vicidial.com support@viber.com
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Viber FEATURES

  • Instant messaging
  • HD video calls
  • International calls
  • Group Chat
  • Instant Voice message
  • News Feeds
  • Stickers
  • Public Chat
  • Follow Chat
  • Service Messages
  • Viber Games
  • Syncs automatically with other devices
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Viber offers integration with the following business systems and applications:

  • Facebook
  • Twitter
  • Nexmo
  • Cortana
Popular Customers

Popular Customers

Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Company's Address

Company's Address

Tampa, Florida
USA
Limassol, 3508
Cyprus
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Viber pricing
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Installing and using Viber to contact other Viber users via desktop, laptop and smartphone is absolutely free. Using Viber to call actual landline and mobile numbers cost less than $1 a minute in most countries, making it one of the most inexpensive messaging app for phone calls. Rates vary per country. Top destinations are:

India

  • Mobile – 2.3¢ per minute
  • Landline – 2.3¢ per minute

USA

  • Mobile – 1.9¢ per minute
  • Landline – 1.9¢ per minute

UK

  • Mobile – 5.9¢ per minute
  • Landline – 1.9¢ per minute

Russia

  • Mobile – 9.5¢ per minute
  • Landline – 4.9¢ per minute

Brazil

  • Mobile – 19.0¢ per minute
  • Landline – 2.1¢ per minute

China

  • Mobile – 1.3¢ per minute
  • Landline – 1.3¢ per minute

Viber also offers business solutions for enterprises that want to use Viber for commercial purposes. Contact Viber for more information on these partnership opportunities.

  • Promotional Stickers
  • Official Public Chats
  • Service Messages

Official Public Chats

Public Chats offers businesses with a medium where they can initiate and maintain engagement with users in a very unique manner. Public Chat conversations allow users to prove their audience the latest inside news as well as a close look inside the operations. Users are welcome to share their thoughts and observations.

Service Messages

With Service Messages API, companies can easily deliver targeted messages to their intended audience at a competitive cost and high efficiency.

Contact No.

Contact No.

+1-888-894-8424 357 9 173967488
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Blackberry
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which app will be best for your business it might be a good idea to examine each service’s social metrics. Such metrics are usually a way to see how popular a given service is and how wide is its online presence.For instance, if you check VICIdial LinkedIn page you’ll find out that they are followed by 13 people. In case of Viber the number of followers on their LinkedIn page is 11224.