Compare VICIdial vs. UVdesk HelpdeskA good way to find the appropriate Customer Support Software product for your firm is to compare the solutions against each other. Here you can compare VICIdial and UVdesk Helpdesk and see their functions compared thoroughly to help you select which one is the better product. Likewise, you can examine their overall ratings, for instance: overall score (VICIdial: 8.0 vs. UVdesk Helpdesk: 8.2) and user satisfaction (VICIdial: 96% vs. UVdesk Helpdesk: 100%). Browse through their differences and similarities and discover which one outperforms the other. Likewise, think about what your business will be in years to come; will your company outgrow the app in the next 3-5 years? Our team put a lot of effort to review all popular Call Center Software services offered out there, but among them these three deserved our special attention: Five9, CallTrackingMetrics, Freshdesk.
|Quote-based||Free | Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
|Types of Support|
Types of Support
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:
Basic – Free
Pro – $11/agent/month
Enterprise – $18/agent/month
VICIdial integrates with the following business systems and applications:
UVdesk Helpdesk integrates with the following business systems and applications:
|Jamgora, Colorway Design Group, FIXXI.NET|
| Tampa, Florida|
| A 67 Sector 63|
Noida Uttra Pradesh, 201301
|Learn more about VICIdial pricing||Learn more about UVdesk Helpdesk pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
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Every time you select a software that you believe will work best for your business you shouldn’t simply pay attention to what reviewers have to say about it. Quite frequently individual experience with the product will vary, depending on specific goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each service to give you a reliable overview of how real users of VICIdial and UVdesk Helpdesk estimate their contact with the software. Our algorithm is based on detailed analysis of product appearances on other sites, social media as well as blogs, so you will get a complete and reliable overview of what other people think about every solution. In this case VICIdial got a total satisfaction rating at 96% while for UVdesk Helpdesk 100% of people claim they had a positive experience with it.