Compare VICIdial vs. UVdesk Helpdesk

A good way to find the appropriate Customer Support Software product for your firm is to compare the solutions against each other. Here you can compare VICIdial and UVdesk Helpdesk and see their functions compared thoroughly to help you select which one is the better product. Likewise, you can examine their overall ratings, for instance: overall score (VICIdial: 8.0 vs. UVdesk Helpdesk: 8.2) and user satisfaction (VICIdial: 96% vs. UVdesk Helpdesk: 100%). Browse through their differences and similarities and discover which one outperforms the other. Likewise, think about what your business will be in years to come; will your company outgrow the app in the next 3-5 years? Our team put a lot of effort to review all popular Call Center Software services offered out there, but among them these three deserved our special attention: Five9, CallTrackingMetrics, Freshdesk.
Compare

VICIdial

VS

UVdesk Helpdesk

VS

VICIdial screenshot UVdesk Helpdesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Price

Price

free

$11

Pricing Type

Pricing Type

Quote-based Free | Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Quick Links
Phone No.

Phone No.

+1-888-894-8424 (+1)-914353168
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
Prominent Clients

Prominent Clients

Jamgora, Colorway Design Group, FIXXI.NET
Company's Address

Company's Address

Tampa, Florida
USA
A 67 Sector 63
Noida Uttra Pradesh, 201301
India
Email Address

Email Address

sales@vicidial.com support@uvdesk.com
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about UVdesk Helpdesk pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you select a software that you believe will work best for your business you shouldn’t simply pay attention to what reviewers have to say about it. Quite frequently individual experience with the product will vary, depending on specific goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each service to give you a reliable overview of how real users of VICIdial and UVdesk Helpdesk estimate their contact with the software. Our algorithm is based on detailed analysis of product appearances on other sites, social media as well as blogs, so you will get a complete and reliable overview of what other people think about every solution. In this case VICIdial got a total satisfaction rating at 96% while for UVdesk Helpdesk 100% of people claim they had a positive experience with it.