Compare VICIdial vs. Usersnap

To successfully find the most efficient and productive Customer Support Software for your firm, you should compare products available on the market. For instance, here you can match VICIdial’s overall score of 8.0 against Usersnap’s score of 7.2. You can even compare their general user satisfaction: VICIdial (96%) vs. Usersnap (100%). Moreover, you can compare their good and bad points feature by feature, including their contract conditions and costs. By comparing products you are sure that you select the right software for your needs. It goes without saying you must understand your unique needs to realize which service meets those needs. If you would like to quickly find the top Call Center Software according to our experts we recommend you take a look at these products: Freshdesk, CallTrackingMetrics, Five9.





VICIdial screenshot Usersnap screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.2 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?





Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Usersnap is a visual bug tracker for everyone working on a web project. Usersnap makes collaboration with colleagues & clients easy and professional.
Easy Links
Available Support

Available Support

Phone Live Support
Ticket Training
Live Support
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Usersnap pricing
Company Email

Company Email
Contact Address

Contact Address

Tampa, Florida
Dr. Schoberstraße 23 Perg, 4320 Austria
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Usersnap supports integrations with the following business systems and applications:

  • Basecamp
  • JIRA
  • Asana
  • Pivotal Tracker
  • Trello
  • WordPress
  • Drupal
  • Joomla
  • Magento
  • TYPO3
  • Redbooth
  • Redmine
  • HipChat
  • Slack
  • GitHub
  • Zendesk
  • GitLab
  • Axosoft
  • Trac
  • activeCollab
  • BitBucket
  • Desk
  • Evernote
  • FogBugz
  • HTTP-Push
  • Intercom
  • Kanbanize
  • Team Foundation Server
  • Teamwork
  • Gemini
  • Hall
Devices Supported

Devices Supported

Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.

Personal – $19/month (yearly billing) / $22/month (monthly billing)

Ideal for 5 members and 1 project. Includes:

  • Dashboard/Team collaboration
  • Customization of the widget
  • Secure hosting

Startup – $69/month (yearly billing) / $79/month (monthly billing)

Perfect for 15 users and 3 projects. Comes with all Personal features plus:

  • Connect with 20+ project management tools
  • Connect 20+ bug tracking tools
  • Usersnap support

Company – $129/month (yearly billing) / $149/month (monthly billing)

Suits businesses with 25 users and 10 projects. Carries all Startup features and:

  • Connect with your customer care tools
  • Client-side error recording

Enterprise – Contact Usersnap for more information

Brings all features including custom integration.



USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, China, Germany, Japan
Contact Phone

Contact Phone

Prominent Clients

Prominent Clients

Netflix, Compass, Microsoft
Available Features

Available Features


  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling


Feedback Widget
  • Runs on every known web browsers
  • User-friendly
  • Connects users with clients and colleagues
  • Does not impede website speed
  • Can be customized to match with corporate image
  • In-Browser Screenshot
  • Supports Single Page Applications
Bug Tracking Dashboard
  • The Viewer
  • The Search
  • Team collaboration
  • Mockups & screenshots
  • Easy configuration
  • 3rd party integrations
Console Recorder
  • XMLHttpRequest logs
  • JavaScript errors
Browser Extensions
  • Create browser screenshots and provide feedback
  • Track & report front-end bugs in your browser
  • Install a feedback widget in all environments
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
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Popular Alternatives

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Almost as essential as functionalities and customer support responsiveness are pricing plans provided by VICIdial and Usersnap. Even though price should not be a deciding element it’s without a doubt an important thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and easily scaled up every time your business develops. You should be certain you don’t select packages that include extra functionalities that you won’t use and always make an effort to get in touch with the vendor directly because big companies can usually count on discounts. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a valuable experience that doesn’t require you to spend any money and provides you with a practical overview of what it’s like to work with VICIdial and Usersnap.