Compare VICIdial vs. UsersnapWhen comparing VICIdial and Usersnap, it is simple to see which Customer Support Software product is the better option. This guarantees that your organization can select the most productive and efficient software. You can study the details, such as available tools, costs, plans offered by each vendor, offer conditions, and more We also let you check their total scores to know which one looks to be more beneficial for your firm. VICIdial has 8.0 points for overall quality and 96% rating for user satisfaction; while Usersnap has 7.2 points for overall quality and 100% for user satisfaction. Similarly, you can also check which software company is more credible by sending an email inquiry to the two companies and check which company replies sooner. Users who don't have much time or could use a Call Center Software recommendation from our team may want to investigate these top choices for this year: Five9, CallTrackingMetrics, Freshdesk.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Usersnap is a visual bug tracker for everyone working on a web project. Usersnap makes collaboration with colleagues & clients easy and professional.
|Netflix, Compass, Microsoft|
VICIdial integrates with the following business systems and applications:
Usersnap supports integrations with the following business systems and applications:
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about Usersnap pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.
Personal – $19/month (yearly billing) / $22/month (monthly billing)
Ideal for 5 members and 1 project. Includes:
Startup – $69/month (yearly billing) / $79/month (monthly billing)
Perfect for 15 users and 3 projects. Comes with all Personal features plus:
Company – $129/month (yearly billing) / $149/month (monthly billing)
Suits businesses with 25 users and 10 projects. Carries all Startup features and:
Enterprise – Contact Usersnap for more information
Brings all features including custom integration.
|List of Features|
List of Features
|Types of Support|
Types of Support
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
| Tampa, Florida|
|Dr. Schoberstraße 23 Perg, 4320 Austria|
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Every time you pick a product that you are sure will be an actual asset for your team you shouldn’t simply focus on what professionals have to say about it. Quite frequently personal experience with the service will vary, depending on specific preferences and requirements. This is why in our reviews we also give our User Satisfaction Rating for every product to give you a quick impression of how real users of VICIdial and Usersnap rate their contact with the app. Our algorithm is based on detailed analysis of product appearances on other websites, social media as well as blogs, so you will receive a comprehensive and reliable picture of what other clients think about every service. In this case VICIdial got a total satisfaction rating at 96% while for Usersnap 100% of people claim they had a positive experience with it.