Compare VICIdial vs. Usersnap

When comparing VICIdial and Usersnap, it is simple to see which Customer Support Software product is the better option. This guarantees that your organization can select the most productive and efficient software. You can study the details, such as available tools, costs, plans offered by each vendor, offer conditions, and more We also let you check their total scores to know which one looks to be more beneficial for your firm. VICIdial has 8.0 points for overall quality and 96% rating for user satisfaction; while Usersnap has 7.2 points for overall quality and 100% for user satisfaction. Similarly, you can also check which software company is more credible by sending an email inquiry to the two companies and check which company replies sooner. Users who are pressed for time or need a Call Center Software suggestion from our team may want to examine these top choices for the current year: RingCentral Contact Center, Freshcaller, Five9.





VICIdial screenshot Usersnap screenshot
Pricing Details


Our Score

8.0 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?





Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Usersnap is a visual bug tracker for everyone working on a web project. Usersnap makes collaboration with colleagues & clients easy and professional.
Easy Links
Popular Customers

Popular Customers

Netflix, Compass, Microsoft


VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Usersnap supports integrations with the following business systems and applications:

  • Basecamp
  • JIRA
  • Asana
  • Pivotal Tracker
  • Trello
  • WordPress
  • Drupal
  • Joomla
  • Magento
  • TYPO3
  • Redbooth
  • Redmine
  • HipChat
  • Slack
  • GitHub
  • Zendesk
  • GitLab
  • Axosoft
  • Trac
  • activeCollab
  • BitBucket
  • Desk
  • Evernote
  • FogBugz
  • HTTP-Push
  • Intercom
  • Kanbanize
  • Team Foundation Server
  • Teamwork
  • Gemini
  • Hall
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Usersnap pricing
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.

Personal – $19/month (yearly billing) / $22/month (monthly billing)

Ideal for 5 members and 1 project. Includes:

  • Dashboard/Team collaboration
  • Customization of the widget
  • Secure hosting

Startup – $69/month (yearly billing) / $79/month (monthly billing)

Perfect for 15 users and 3 projects. Comes with all Personal features plus:

  • Connect with 20+ project management tools
  • Connect 20+ bug tracking tools
  • Usersnap support

Company – $129/month (yearly billing) / $149/month (monthly billing)

Suits businesses with 25 users and 10 projects. Carries all Startup features and:

  • Connect with your customer care tools
  • Client-side error recording

Enterprise – Contact Usersnap for more information

Brings all features including custom integration.

List of Features

List of Features


  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling


Feedback Widget
  • Runs on every known web browsers
  • User-friendly
  • Connects users with clients and colleagues
  • Does not impede website speed
  • Can be customized to match with corporate image
  • In-Browser Screenshot
  • Supports Single Page Applications
Bug Tracking Dashboard
  • The Viewer
  • The Search
  • Team collaboration
  • Mockups & screenshots
  • Easy configuration
  • 3rd party integrations
Console Recorder
  • XMLHttpRequest logs
  • JavaScript errors
Browser Extensions
  • Create browser screenshots and provide feedback
  • Track & report front-end bugs in your browser
  • Install a feedback widget in all environments
Devices Supported

Devices Supported

Contact No.

Contact No.

Types of Support

Types of Support

Phone Live Support
Ticket Training
Live Support
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

Tampa, Florida
Dr. Schoberstraße 23 Perg, 4320 Austria
Email Address

Email Address
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Popular Alternatives

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Every time you pick a product that you are sure will be an actual asset for your team you shouldn’t simply focus on what professionals have to say about it. Quite frequently personal experience with the service will vary, depending on specific preferences and requirements. This is why in our reviews we also give our User Satisfaction Rating for every product to give you a quick impression of how real users of VICIdial and Usersnap rate their contact with the app. Our algorithm is based on detailed analysis of product appearances on other websites, social media as well as blogs, so you will receive a comprehensive and reliable picture of what other clients think about every service. In this case VICIdial got a total satisfaction rating at 96% while for Usersnap 100% of people claim they had a positive experience with it.