Compare VICIdial vs. uContactIf you wish to get a easy way to decide which Customer Support Software product is better, our proprietary algorythm gives VICIdial a score of 8.0 and uContact a score of 8.0 for overall quality and performance. Furthermore, VICIdial is rated at 96%, while uContact is rated 100% for their user satisfaction level. You can also review their product details, including modules, tools, options, plans, pricing, and more. See if the software allows you to customize some of its processes to guarantee the software matches your own business workflows. We are aware that not all companies have the time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: CallTrackingMetrics, Freshcaller, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
|Chamba Te Presta, Telemedic, Grupo Eminent|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
VICIdial integrates with the following business systems and applications:
uContact offers an API Rest to integrate with any third party solution.
|Learn more about VICIdial pricing||Learn more about uContact pricing|
|Types of Support|
Types of Support
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Classic – $35/user/month
Omni – $45/user/month
Play – $45/user/month
Full – $55/user/month
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Spain, Portugal|
| Tampa, Florida|
| Juan Pablo Laguna 3493|
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You should pay attention to the fact that even though both VICIdial and uContact may provide an outstanding range of features each product could be designed for a different company size. If you are comparing features you should give some attention to a business size they are meant for. Specific features could scale up effectively for big enterprises but if you run a small or mid-sized business it’s frequently more sensible to stay away from paying for complex features that you might never actually use.