Compare VICIdial vs. uContact

Getting the right Customer Support Software product is as simple as contrasting the solid and poor functions and terms offered by VICIdial and uContact. Here it's also possible to match their overall scores: 8.0 for VICIdial vs. 8.0 for uContact. Or you can look at their general user satisfaction rating, 96% for VICIdial vs. 100% for uContact. We suggest that you spend some time to study their specific functions and figure out which one is the better alternative for your company. Likewise, don’t forget to consider your company’s or industry’s special circumstances, for instance, a multilingual solution for a global team or a mobile platform to help you work on the go. We know that not all businesses have enough time to try out a large number of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk, Vocalcom Cloud Contact Center, CallTrackingMetrics.
Product

VICIdial

VS

uContact

VS

VICIdial screenshot uContact screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Price

Price

free

$35

Price Scheme

Price Scheme

Quote-based Monthly payment
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Quick Links
Email Address

Email Address

sales@vicidial.com socialnetworks@integraccs.com
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, International, Spain, Portugal
Vendor's Address

Vendor's Address

Tampa, Florida
USA
Juan Pablo Laguna 3493
11300 Montevideo
Uruguay
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about uContact pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

+1-888-894-8424 +1-305-704-2135
Popular Customers

Popular Customers

Chamba Te Presta, Telemedic, Grupo Eminent
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

uContact offers an API Rest to integrate with any third party solution.

Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

uContact FEATURES

  • ACD Virtual Hold
  • Recording
  • PBX Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast TTS – ASR
  • Dialers Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Other text channels
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Classic – $35/user/month

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni – $45/user/month

  • All Classic features
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

Play – $45/user/month

  • All Classic features
  • Gamification
  • Customizable games
  • Objectives by agent, group, and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full – $55/user/month

  • All features in Classic, Omni, and Play
Product Comparisons

Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which software will be best for your business it may be a sound idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular a given app is and how big is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while uContact profile is liked by 39 people.