get listedCompare VICIdial vs. uContact
Getting the right Customer Support Software product is as simple as contrasting the solid and poor functions and terms offered by VICIdial and uContact. Here it's also possible to match their overall scores: 8.0 for VICIdial vs. 8.0 for uContact. Or you can look at their general user satisfaction rating, 96% for VICIdial vs. 100% for uContact. We suggest that you spend some time to study their specific functions and figure out which one is the better alternative for your company. Likewise, don’t forget to consider your company’s or industry’s special circumstances, for instance, a multilingual solution for a global team or a mobile platform to help you work on the go. We know that not all businesses have enough time to try out a large number of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk, Vocalcom Cloud Contact Center, CallTrackingMetrics.  |  | ||
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| Pricing Details | |||
Score | Our Score 8.0 | Our Score 8.0 | |
| Customer Experience | |||
Customer Experience | Customer Experience 96% | Customer Experience 100% | |
| Price | |||
Price | free | $35 | |
| Price Scheme | |||
Price Scheme | Quote-based | Monthly payment | |
| Detailed Review | |||
Detailed Review | |||
| Overview | |||
Overview | VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX. | uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers. | |
| Quick Links | |||
Quick Links | |||
| Email Address | |||
Email Address | sales@vicidial.com | socialnetworks@integraccs.com | |
| Customer Types | |||
Customer Types | Small Business | Large Enterprises | Medium Business | Freelancers | Small Business | Large Enterprises | Medium Business | |
| Languages | |||
Languages | USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish | USA, UK, Canada, International, Spain, Portugal | |
| Vendor's Address | |||
Vendor's Address | Tampa, Florida USA | Juan Pablo Laguna 3493 11300 Montevideo Uruguay | |
| Pricing Details | |||
Pricing Details | Learn more about VICIdial pricing | Learn more about uContact pricing | |
| Devices Supported | ||||||||||||||
Devices Supported |
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| Contact No. | ||||||||||||||
Contact No. | +1-888-894-8424 | +1-305-704-2135 | ||||||||||||
| Popular Customers | ||||||||||||||
Popular Customers | Chamba Te Presta, Telemedic, Grupo Eminent | |||||||||||||
| Available Support | ||||||||||||||
Available Support |
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| Supported Integrations | ||||||||||||||
Supported Integrations | VICIdial integrates with the following business systems and applications:
| uContact offers an API Rest to integrate with any third party solution. | ||||||||||||
| Features | ||||||||||||||
Features | VICIdial FEATURES
| uContact FEATURES
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| Cost Details | ||||||||||||||
Cost Details | VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website. | uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business: Classic – $35/user/month
Omni – $45/user/month
Play – $45/user/month
Full – $55/user/month
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Training| Product Comparisons | |||
Product Comparisons | |||
| Popular Alternatives | |||
Popular Alternatives | Product name Score | Product name Score | |
| QUICK LINKS | |||
QUICK LINKS | |||
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If you are still having second thoughts about which software will be best for your business it may be a sound idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular a given app is and how big is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while uContact profile is liked by 39 people.
