Compare VICIdial vs. uContact

If you wish to get a easy way to decide which Customer Support Software product is better, our proprietary algorythm gives VICIdial a score of 8.0 and uContact a score of 8.0 for overall quality and performance. Furthermore, VICIdial is rated at 96%, while uContact is rated 100% for their user satisfaction level. You can also review their product details, including modules, tools, options, plans, pricing, and more. See if the software allows you to customize some of its processes to guarantee the software matches your own business workflows. We are aware that not all companies have the time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: CallTrackingMetrics, Freshcaller, Five9.
Compare

VICIdial

VS

uContact

VS

VICIdial screenshot uContact screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Cost

Cost

free

$35

Pricing Model

Pricing Model

Quote-based Monthly payment
Complete Review

Complete Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Quick Links
Prominent Customers

Prominent Customers

Chamba Te Presta, Telemedic, Grupo Eminent
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact No.

Contact No.

+1-888-894-8424 +1-305-704-2135
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

uContact offers an API Rest to integrate with any third party solution.

Contact Email

Contact Email

sales@vicidial.com socialnetworks@integraccs.com
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about uContact pricing
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

uContact FEATURES

  • ACD Virtual Hold
  • Recording
  • PBX Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast TTS – ASR
  • Dialers Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Other text channels
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Classic – $35/user/month

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni – $45/user/month

  • All Classic features
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

Play – $45/user/month

  • All Classic features
  • Gamification
  • Customizable games
  • Objectives by agent, group, and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full – $55/user/month

  • All features in Classic, Omni, and Play
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Spain, Portugal
Contact Address

Contact Address

Tampa, Florida
USA
Juan Pablo Laguna 3493
11300 Montevideo
Uruguay
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should pay attention to the fact that even though both VICIdial and uContact may provide an outstanding range of features each product could be designed for a different company size. If you are comparing features you should give some attention to a business size they are meant for. Specific features could scale up effectively for big enterprises but if you run a small or mid-sized business it’s frequently more sensible to stay away from paying for complex features that you might never actually use.