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Compare VICIdial vs. SysAid

We are here to simplify the process of reviewing Customer Support Software products for you. For example, on this page you can check the overall performance of VICIdial (8.0) and contrast it with the overall performance of SysAid (9.0). It's also possible to match their overall user satisfaction rating: VICIdial (96%) vs. SysAid (98%). Likewise, lexamine their functions in detail to find out which product can better address your company’s needs. In general, any B2B software has to let you to quickly view the big picture, at the same time giving you quick access to the details. Our team put a lot of effort to review all popular Call Center Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshcaller, Five9, RingCentral Contact Center.
Compare

VICIdial

VS

SysAid

VS

VICIdial screenshot SysAid screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

9.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

98% ?

Pricing

Pricing

free

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
Easy Links
Available Languages

Available Languages

English, Dutch, Polish, Swedish English, Dutch, Polish, Turkish, Swedish
Company Email

Company Email

sales@vicidial.com support@sysaid.com
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

SysAid FEATURES

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages
Prominent Clients

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

+1-888-894-8424 +1-800-686-7047
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Contact Address

Contact Address

Tampa, Florida
USA
128 Chestnut Street
Newton, MA 02465
USA
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

SysAid provides tailored pricing by quote which can be requested by phone.

Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about SysAid pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which software will be best in your case it may be a good idea to examine each service’s social metrics. Such metrics are frequently a way to see how popular each app is and how extensive is its online presence.For instance, if you analyze VICIdial LinkedIn account you’ll see that they are followed by 13 people. In case of SysAid the amount of followers on their LinkedIn page is 2579.