VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Dutch, Polish, Turkish, Swedish|
|List of Features|
List of Features
|Coca Cola, Panasonic, Adobe, Lufthansa, LG|
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises | Medium Business|
| Tampa, Florida|
| 128 Chestnut Street|
Newton, MA 02465
VICIdial integrates with the following business systems and applications:
At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.
Here are the details:
1. BI Analytics – Powered by Qlik
In addition, they offer many more Add-Ons and Third-Party Integrations.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
SysAid provides tailored pricing by quote which can be requested by phone.
|Learn more about VICIdial pricing||Learn more about SysAid pricing|
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In the event you are still having second thoughts about which software will be best in your case it may be a good idea to examine each service’s social metrics. Such metrics are frequently a way to see how popular each app is and how extensive is its online presence.For instance, if you analyze VICIdial LinkedIn account you’ll see that they are followed by 13 people. In case of SysAid the amount of followers on their LinkedIn page is 2579.