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Compare VICIdial vs. SWAG

If you’re getting a hard time choosing the right Customer Support Software product for your needs, we suggest that you compare the available software and see which solution offers more benefits. For example, here you can compare VICIdial (overall score: 8.0; user rating: 96%) vs. SWAG (overall score: 8.0; user rating: 97%) for their overall performance. It's also possible to see which one provides more features that you need or which has more suitable pricing plans for your current budget. Using a clear table to compare their features will significantly improve the odds of obtaining the right product for your company. Look closely at other aspects of the software for example if it’s easy to use, adaptability, scalability, and pricing options. We know that not all people have the time to try out a large number of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Five9, RingCentral Contact Center, Freshcaller.
Product

VICIdial

VS

SWAG

VS

VICIdial screenshot SWAG screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

97% ?

Pricing

Pricing

free

free

Pricing Type

Pricing Type

Quote-based Free
Detailed Review

Detailed Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
A free service designed to connect businesses and organizations with experts to help them with their business needs and operations.
Easy Links
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about SWAG pricing
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

SWAG FEATURES

  • On-Demand Access To Paid Projects
  • No Contracts Or Obligations
  • Completely Free
  • High Paying Clientele
  • iOS or Android Compatible
  • Real-Time Project Requests
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

No information available.

Contact Address

Contact Address

Tampa, Florida
USA
100 Pine Street
Suite 1250
San Francisco, CA 94111
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

SWAG is a free service for businesses and geeks

Phone No.

Phone No.

+1-888-894-8424 1-888-834-8501
Languages Supported

Languages Supported

English, Dutch, Polish, Swedish English
Company Email

Company Email

sales@vicidial.com info@speakwithageek.com
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket
Popular Customers

Popular Customers

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both VICIdial and SWAG were reviewed by a team of reliable B2B experts who conducted a full analysis of all key elements of every app. Their ultimate rating was calculated using our unique SmartScore model that provides an individual partial score to each factor like: main functionalities, client support, mobile support, security, client satisfaction and market presence. We are aware that useful features are not the only aspect crucial to a business so we do our best to pay attention to all aspects of a app prior to giving it a final rating.