Compare VICIdial vs. Subiz

We are here to simplify the whole process of reviewing Customer Support Software products for you. For example, on this page you can verify the overall performance of VICIdial (8.0) and compare it with the overall performance of Subiz (8.1). You may also match their overall user satisfaction rating: VICIdial (96%) vs. Subiz (100%). Similarly, research their services in detail to see which product can better tackle your company’s needs. Generally, any business solution should allow you to immediately check the big picture, all the while offering you quick access to the details. As of now, the top services in our Call Center Software category are: CallTrackingMetrics, Freshdesk, Vocalcom Cloud Contact Center.
Comparison

VICIdial

VS

Subiz

VS

VICIdial screenshot Subiz screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.1 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Price

Price

free

$11.99

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors.
Useful Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Vietnam Discovery, GLN International Education, FPT Corporation
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Subiz pricing
Phone No.

Phone No.

+1-888-894-8424
Company's Address

Company's Address

Tampa, Florida
USA
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.

Standard Plan – $11.99/agent/month

  • Up to 100 concurrent chats
  • 3 triggers
  • 3-month chat history and analytics report
  • 24/7 support

Advanced Plan – $21/agent/month

  • Up to 200 concurrent chats
  • Unlimited triggers
  • 6-month chat history and analytics report
  • 24/7 support
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Subiz FEATURES

  • Proactively engage visitors with personalized chat greet
  • Manage chat and visitors using simple dashboard display
  • Use customized trigger to invite visitors a chat
  • Use canned responses for convenient and effective chats
  • Advanced report on operator activity using Google Analytics
  • Archive offline messages when agents are ‘away’
  • Assign label to specific visitors for easy achievement
  • Chat with unlimited customers simultaneously
  • Create various departments to organize support agents
  • Customizable chat windows to fit with your brand and website
  • Store previous conversations in secure servers
  • Easy to implement: copy and paste HTML code
  • Get instant feedback from customers after your chats
  • Get sound and visual notifications about incoming chats
  • Keep in touch with visitors anytime, anywhere using mobile app
  • See visitors’ details: who they are, where they come from, what they browse
  • Store visitor’s information using command text
  • Transfer chat between agents
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Subiz integrates with the following business apps:

  • API Javascript
  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Ireland, Canada, South Africa, Europe, International, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East, France, Sweden, Finland
Contact Email

Contact Email

sales@vicidial.com
Product Comparisons

Product Comparisons

Compare with Uservoice
Compare with Stellar OST to PST Converter
Compare with Team On The Run
Compare with Verify550
Compare with Sharpen
Compare with VSLogger Unlimited
Compare with Birdie MDaemon Migrator
Compare with Answerbase
Compare with LiveHelpNow
Compare with SendHub
Compare with TrueChat
Compare with ConnectWise Automate
Compare with TeamSupport
Compare with AnswerDash
Compare with Helpjuice
Compare with Kampyle
Compare with WhosOn
Compare with HipChat
Compare with Engage
Compare with PhoneWagon
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In the event you are still having second thoughts about which product will perform best for your business it might be a sensible idea to examine each service’s social metrics. These metrics are usually a sign of how popular each app is and how large is its online presence. For example VICIdial Twitter account has currently 519 followers. At the same time Subiz Twitter is followed by 2028 people.