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Compare VICIdial vs. Subiz

If you need to have a easy way to decide which Customer Support Software product is better, our unique algorythm gives VICIdial a score of 8.0 and Subiz a score of 8.1 for all round quality and performance. Moreover, VICIdial is rated at 96%, while Subiz is rated 100% for their user satisfaction level. You can also assess their product details, including modules, tools, options, plans, pricing, and many more. Check if the application allows you to customize a few of its funnels to ensure it matches your own business workflows. Currently, the most significant products in our Call Center Software category are: Freshcaller, Five9, RingCentral Contact Center.
Comparison

VICIdial

VS

Subiz

VS

VICIdial screenshot Subiz screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.1 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Price

Price

free

$11.99

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors.
Quick Links
Languages

Languages

English, Dutch, Polish, Swedish English
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Subiz integrates with the following business apps:

  • API Javascript
  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Subiz pricing
Contact No.

Contact No.

+1-888-894-8424
Contact Email

Contact Email

sales@vicidial.com
Vendor's Address

Vendor's Address

Tampa, Florida
USA
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.

Standard Plan – $11.99/agent/month

  • Up to 100 concurrent chats
  • 3 triggers
  • 3-month chat history and analytics report
  • 24/7 support

Advanced Plan – $21/agent/month

  • Up to 200 concurrent chats
  • Unlimited triggers
  • 6-month chat history and analytics report
  • 24/7 support
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Subiz FEATURES

  • Proactively engage visitors with personalized chat greet
  • Manage chat and visitors using simple dashboard display
  • Use customized trigger to invite visitors a chat
  • Use canned responses for convenient and effective chats
  • Advanced report on operator activity using Google Analytics
  • Archive offline messages when agents are ‘away’
  • Assign label to specific visitors for easy achievement
  • Chat with unlimited customers simultaneously
  • Create various departments to organize support agents
  • Customizable chat windows to fit with your brand and website
  • Store previous conversations in secure servers
  • Easy to implement: copy and paste HTML code
  • Get instant feedback from customers after your chats
  • Get sound and visual notifications about incoming chats
  • Keep in touch with visitors anytime, anywhere using mobile app
  • See visitors’ details: who they are, where they come from, what they browse
  • Store visitor’s information using command text
  • Transfer chat between agents
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Prominent Clients

Prominent Clients

Vietnam Discovery, GLN International Education, FPT Corporation
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as important as functionalities and client support level are pricing plans offered by VICIdial and Subiz. Although cost should not be a deciding factor it’s definitely a significant thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up when your company expands. Be sure that you don’t select plans that include additional tools that you won’t find useful and always try to get in touch with the vendor directly as enterprises can usually count on special pricing. You should also give a chance to a free trial or demo of every product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to spend any money and gives you a practical overview of what it feels like to work with VICIdial and Subiz.