VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.
|Learn more about VICIdial pricing||Learn more about Spiceworks pricing|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
VICIdial integrates with the following business systems and applications:
Spiceworks offers integration with the following business systems and applications:
| Tampa, Florida|
| 3700 N. Capital of Texas Highway|
Austin, TX 78746
|Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA|
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If you continue having doubts about which solution will work best in your case it may be a sensible idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while Spiceworks profile is liked by 36185 users.