Compare VICIdial vs. SpiceworksToday’s firms seek the best Customer Support Software product to keep on being competitive. On this page we help you with choosing the best software, by allowing you to examine VICIdial and Spiceworks down to the very details of their individual functions. You may as well examine our overall scoring values, which rate the software general quality and performance. VICIdial got a 8.0 score, while Spiceworks has a score of 8.3. Likewise, you may compare their general user satisfaction rating: 96% (VICIdial) against 99% (Spiceworks). Keep in mind to opt for the application that best answers your top priorities, not the solution with the most robust features. People who don't have much time or would like to get a Call Center Software suggestion from our experts may want to take a look at these top choices for this year: Freshdesk, Five9, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.
|Learn more about VICIdial pricing||Learn more about Spiceworks pricing|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
VICIdial integrates with the following business systems and applications:
Spiceworks offers integration with the following business systems and applications:
| Tampa, Florida|
| 3700 N. Capital of Texas Highway|
Austin, TX 78746
|Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA|
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If you continue having doubts about which solution will work best in your case it may be a sensible idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while Spiceworks profile is liked by 36185 users.