Compare VICIdial vs. Spiceworks

Today’s firms seek the best Customer Support Software product to keep on being competitive. On this page we help you with choosing the best software, by allowing you to examine VICIdial and Spiceworks down to the very details of their individual functions. You may as well examine our overall scoring values, which rate the software general quality and performance. VICIdial got a 8.0 score, while Spiceworks has a score of 8.3. Likewise, you may compare their general user satisfaction rating: 96% (VICIdial) against 99% (Spiceworks). Keep in mind to opt for the application that best answers your top priorities, not the solution with the most robust features. People who don't have much time or would like to get a Call Center Software suggestion from our experts may want to take a look at these top choices for this year: Freshdesk, Five9, CallTrackingMetrics.
Compare

VICIdial

VS

Spiceworks

VS

VICIdial screenshot Spiceworks screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

99% ?

Pricing

Pricing

free

free

Pricing Model

Pricing Model

Quote-based Free
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Easy Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Web-based
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Spiceworks pricing
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin
Contact Address

Contact Address

Tampa, Florida
USA
3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Company Email

Company Email

sales@vicidial.com support@spiceworks.com
Prominent Customers

Prominent Customers

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA
Phone No.

Phone No.

+1-888-894-8424 512.346.7743
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having doubts about which solution will work best in your case it may be a sensible idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while Spiceworks profile is liked by 36185 users.