Compare VICIdial vs. SpiceworksWhen scouting for the proper Customer Support Software for your organization it is suggested that you examine the functions, costs, and other essential details concerning the product and vendor. Here, you can check the parallels and differences between VICIdial (overall score at 8.0 and user satisfaction at 96%) and Spiceworks (overall score at 8.3 and user satisfaction at 99%). You may also check their particulars elements, like features, plans, rates, conditions, etc. Moreover, read the terms thoroughly for information on hidden fees, such as, setup fees, separate support plan, upgrade fees, storage fees, and other similar charges. Users who are pressed for time or could use a Call Center Software advice from our experts might want to try out these top choices for this year: Freshdesk, Five9, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
|Types of Support|
Types of Support
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
|Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA|
VICIdial integrates with the following business systems and applications:
Spiceworks offers integration with the following business systems and applications:
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
| Tampa, Florida|
| 3700 N. Capital of Texas Highway|
Austin, TX 78746
|Learn more about VICIdial pricing||Learn more about Spiceworks pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.
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The apps compared on this page are merely a small part of our entire Customer Support Software category and you should remember that there may be more desirable alternatives available. If you want to guarantee you make the optimal decision for your business we definitely encourage you to test more solutions first. You may also want to consult our top 10 Customer Support Software list to learn which solutions are in the current year the highest-rated ones and dominate the market.