Compare VICIdial vs. Spiceworks

When scouting for the proper Customer Support Software for your organization it is suggested that you examine the functions, costs, and other essential details concerning the product and vendor. Here, you can check the parallels and differences between VICIdial (overall score at 8.0 and user satisfaction at 96%) and Spiceworks (overall score at 8.3 and user satisfaction at 99%). You may also check their particulars elements, like features, plans, rates, conditions, etc. Moreover, read the terms thoroughly for information on hidden fees, such as, setup fees, separate support plan, upgrade fees, storage fees, and other similar charges. Users who are pressed for time or could use a Call Center Software advice from our experts might want to try out these top choices for this year: Freshdesk, Five9, CallTrackingMetrics.
Comparison

VICIdial

VS

Spiceworks

VS

VICIdial screenshot Spiceworks screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

99% ?

Cost

Cost

free

free

Pricing Model

Pricing Model

Quote-based Free
Complete Review

Complete Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Useful Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Prominent Clients

Prominent Clients

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA
Phone Number

Phone Number

+1-888-894-8424 512.346.7743
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Vendor's Address

Vendor's Address

Tampa, Florida
USA
3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Spiceworks pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Web-based
Contact Email

Contact Email

sales@vicidial.com support@spiceworks.com
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps compared on this page are merely a small part of our entire Customer Support Software category and you should remember that there may be more desirable alternatives available. If you want to guarantee you make the optimal decision for your business we definitely encourage you to test more solutions first. You may also want to consult our top 10 Customer Support Software list to learn which solutions are in the current year the highest-rated ones and dominate the market.