Compare VICIdial vs. SnapEngageReviewing products for the top Customer Support Software does not always have to be hard. On our review platform, it is possible to match VICIdial and SnapEngage and right away see their distinct features. We allow you to take a look at their features, supported devices, level of support, costs, terms, and much more. You can even review their overall score (8.0 for VICIdial vs. 8.4 for SnapEngage) and overall customer satisfaction level (96% for VICIdial vs. 100% for SnapEngage). Devote time to compare your top choices and determine which one is best for your company. Similarly, you have to check the software vendor’s background; can they be relied upon and will they still be operating in the future? Those of you who don't have much time or want a Call Center Software advice from our experts might want to try out these top choices for the current year: Freshcaller, Five9, CallTrackingMetrics.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
SnapEngage is a live chat software that offers useful features to empower your sales and support teams.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Types of Support|
Types of Support
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Business Plan – $60/month
Plus Plan – $140/month
Premium Plan – $420/month
Features of Enterprise Plans
| Tampa, Florida|
| 1722 14th St #105, |
Boulder, CO 80302
|Learn more about VICIdial pricing||Learn more about SnapEngage pricing|
VICIdial integrates with the following business systems and applications:
Snapengage integrates with the following business apps:
|PBS, CBS Interactive, T-Mobile, Thomson Reuters.|
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In the event you continue having second thoughts about which app will be best in your case it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular every product is and how wide is its online presence.For example, if you look at VICIdial LinkedIn account you’ll learn that they are followed by 13 users. In case of SnapEngage the amount of followers on their LinkedIn page is 444.