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Compare VICIdial vs. SnapEngage

Reviewing products for the top Customer Support Software does not always have to be hard. On our review platform, it is possible to match VICIdial and SnapEngage and right away see their distinct features. We allow you to take a look at their features, supported devices, level of support, costs, terms, and much more. You can even review their overall score (8.0 for VICIdial vs. 8.4 for SnapEngage) and overall customer satisfaction level (96% for VICIdial vs. 100% for SnapEngage). Devote time to compare your top choices and determine which one is best for your company. Similarly, you have to check the software vendor’s background; can they be relied upon and will they still be operating in the future? At the moment, the most significant products in our Call Center Software category are: Five9, RingCentral Contact Center, Freshcaller.
Comparison

VICIdial

VS

SnapEngage

VS

VICIdial screenshot SnapEngage screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.4 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Cost

Cost

free

$60

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
SnapEngage is a live chat software that offers useful features to empower your sales and support teams.
Quick Links
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Team Plans

Business Plan – $60/month

  • 4 chat agent licenses included
  • $25/additional agent
  • Basic integrations
  • Full customization

Plus Plan – $140/month

  • 8 chat agent licenses included
  • $25/additional agent
  • Premium integrations
  • Full customization
  • White label
  • HIPAA compliance
  • Priority tiers
  • Secure data transfer

Premium Plan – $420/month

  • 16 chat agent licenses included
  • $25/additional agent
  • Premium integrations
  • Full customization
  • White label
  • HIPAA compliance
  • Priority tiers
  • Secure data transfer
  • Multiple admins
  • Priority support
  • Agent training

Features of Enterprise Plans

  • Personalized onboarding
  • Named account manager
  • Highly scalable
  • 24/7 priority support
Vendor Email

Vendor Email

sales@vicidial.com support@snapengage.com
Company's Address

Company's Address

Tampa, Florida
USA
1722 14th St #105,
Boulder, CO 80302
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about SnapEngage pricing
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Snapengage integrates with the following business apps:

  • Hubspot
  • Salesforce
  • Microsoft Dynamics CRM
  • Uservoice
  • Hootsuite
  • SAP Business ByDesign
  • Facebook
  • Zendesk
  • com
  • Pivotal Tracker
  • MindTouch
  • Basecamp
  • Highrise
  • JIRA
  • FogBugz
  • FullContact
  • LeadFormix
  • Rapleaf
  • Help Scout
  • Bizible
  • Daddy Analytics

You can use the Snapengage API and JavaScript for the following integrations:

  • ProProfs Knowledge Base
  • Magentrix
  • Talkdesk
  • HappyFox
  • HelpIQ
  • CakeMail
  • Instapage
  • Jimdo
  • Planbox
  • AppFusions
Contact No.

Contact No.

+1-888-894-8424 (855) 667-6268
Prominent Customers

Prominent Customers

PBS, CBS Interactive, T-Mobile, Thomson Reuters.
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

SnapEngage FEATURES

  • Advanced web client
  • Agent picture
  • Easy chat transfers
  • Google Analytics integration
  • Intelligent integration
  • ‘Look and feel’ customization
  • Multi-widgets
  • Real time activity monitoring
  • Simple offline form
  • Unlimited sites
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which app will be best in your case it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular every product is and how wide is its online presence.For example, if you look at VICIdial LinkedIn account you’ll learn that they are followed by 13 users. In case of SnapEngage the amount of followers on their LinkedIn page is 444.