Compare VICIdial vs. SnapEngageComparing products for the top Customer Support Software does not always have to be tough. On our review platform, we enable you to match VICIdial and SnapEngage and immediately see their distinct features. We allow you to examine their functions, supported devices, customer support, pricing rates, terms, and more. It's also possible to review their overall score (8.0 for VICIdial vs. 8.4 for SnapEngage) and overall customer satisfaction level (96% for VICIdial vs. 100% for SnapEngage). Devote time to examine your best options and discover which one is ideal for your company. Similarly, you have to check the software vendor’s background; can you count on them and will they still be operating in a few years time? We know that not all people have enough time to scrutinize a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Five9, CallTrackingMetrics, Freshdesk.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
SnapEngage is a live chat software that offers useful features to empower your sales and support teams.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Business Plan – $60/month
Plus Plan – $140/month
Premium Plan – $420/month
Features of Enterprise Plans
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, Europe, International|
VICIdial integrates with the following business systems and applications:
Snapengage integrates with the following business apps:
|Learn more about VICIdial pricing||Learn more about SnapEngage pricing|
| Tampa, Florida|
| 1722 14th St #105, |
Boulder, CO 80302
|PBS, CBS Interactive, T-Mobile, Thomson Reuters.|
|List of Features|
List of Features
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No Customer Support Software will be able to cover all the needs of a business. Even though main features of VICIdial and SnapEngage should matter you should also carefully study the integrations provided by each software. In many cases your team will already be using other types of SaaS software in your company and it’s always better to go with services that integrate well with each other. With that approach you can guarantee a smooth exchange of information between your teams and software used, which can significantly reduce time devoted to migrating between one solution and the other.