Compare VICIdial vs. SnapEngage

Comparing products for the top Customer Support Software does not always have to be tough. On our review platform, we enable you to match VICIdial and SnapEngage and immediately see their distinct features. We allow you to examine their functions, supported devices, customer support, pricing rates, terms, and more. It's also possible to review their overall score (8.0 for VICIdial vs. 8.4 for SnapEngage) and overall customer satisfaction level (96% for VICIdial vs. 100% for SnapEngage). Devote time to examine your best options and discover which one is ideal for your company. Similarly, you have to check the software vendor’s background; can you count on them and will they still be operating in a few years time? We know that not all people have enough time to scrutinize a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Five9, CallTrackingMetrics, Freshdesk.
Software

VICIdial

VS

SnapEngage

VS

VICIdial screenshot SnapEngage screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.4 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Price

Price

free

$60

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
SnapEngage is a live chat software that offers useful features to empower your sales and support teams.
Quick Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Team Plans

Business Plan – $60/month

  • 4 chat agent licenses included
  • $25/additional agent
  • Basic integrations
  • Full customization

Plus Plan – $140/month

  • 8 chat agent licenses included
  • $25/additional agent
  • Premium integrations
  • Full customization
  • White label
  • HIPAA compliance
  • Priority tiers
  • Secure data transfer

Premium Plan – $420/month

  • 16 chat agent licenses included
  • $25/additional agent
  • Premium integrations
  • Full customization
  • White label
  • HIPAA compliance
  • Priority tiers
  • Secure data transfer
  • Multiple admins
  • Priority support
  • Agent training

Features of Enterprise Plans

  • Personalized onboarding
  • Named account manager
  • Highly scalable
  • 24/7 priority support
Contact No.

Contact No.

+1-888-894-8424 (855) 667-6268
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, Europe, International
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Snapengage integrates with the following business apps:

  • Hubspot
  • Salesforce
  • Microsoft Dynamics CRM
  • Uservoice
  • Hootsuite
  • SAP Business ByDesign
  • Facebook
  • Zendesk
  • com
  • Pivotal Tracker
  • MindTouch
  • Basecamp
  • Highrise
  • JIRA
  • FogBugz
  • FullContact
  • LeadFormix
  • Rapleaf
  • Help Scout
  • Bizible
  • Daddy Analytics

You can use the Snapengage API and JavaScript for the following integrations:

  • ProProfs Knowledge Base
  • Magentrix
  • Talkdesk
  • HappyFox
  • HelpIQ
  • CakeMail
  • Instapage
  • Jimdo
  • Planbox
  • AppFusions
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about SnapEngage pricing
Company's Address

Company's Address

Tampa, Florida
USA
1722 14th St #105,
Boulder, CO 80302
Email Address

Email Address

sales@vicidial.com support@snapengage.com
Prominent Customers

Prominent Customers

PBS, CBS Interactive, T-Mobile, Thomson Reuters.
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

SnapEngage FEATURES

  • Advanced web client
  • Agent picture
  • Easy chat transfers
  • Google Analytics integration
  • Intelligent integration
  • ‘Look and feel’ customization
  • Multi-widgets
  • Real time activity monitoring
  • Simple offline form
  • Unlimited sites
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to cover all the needs of a business. Even though main features of VICIdial and SnapEngage should matter you should also carefully study the integrations provided by each software. In many cases your team will already be using other types of SaaS software in your company and it’s always better to go with services that integrate well with each other. With that approach you can guarantee a smooth exchange of information between your teams and software used, which can significantly reduce time devoted to migrating between one solution and the other.