MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare VICIdial vs SMTP2GO

What is better VICIdial or SMTP2GO? Today’s corporations require the most effective Communications Software product to stay competitive. On this page we help you with choosing the best tool, by allowing you to compare VICIdial and SMTP2GO down to the very details of their individual functions.

It is also possible to examine our total scoring values, which rate the software general quality and performance. VICIdial got a 8.0 score, while SMTP2GO has a score of 7.9. Likewise, you can compare their general user satisfaction rating: 96% (VICIdial) against 90% (SMTP2GO). Keep in mind to choose the solution that best matches your most urgent issues, not the software with a lot of features.

We know that not all companies have the time to examine a wide range of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: RingCentral Contact Center, Freshcaller, Ytel.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.

Company Email

sales@vicidial.com

Contact No.

Company's Address

Tampa, Florida
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $14

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Authenticate Emails With SPF and DKIM
  • Email Testing
  • Check Emails Against Major Spam Filters
  • Know When Emails Are Delivered And Seen
  • Blacklist Monitoring
  • ISP Throttling
  • Robust And Real-Time Reporting
  • Blocked Ports
  • Feedback Loops
  • Track Emails From Start To Finish
  • Bounce Rate
  • Unsubscribing Recipients
  • Redundant, Multi-Data Infrasctucture
  • Access To Fast Data Networks And Servers
  • Custom DNS
  • Intelligent Best-Path Routing
  • Multiple Types Of Emails
  • Understandable API
  • Global Support Team

Pricing Info

SMTP2GO offers four SMB and enterprise pricing plans for users to choose from. All the plans can be availed either on a monthly or yearly subscription, and the pricing varies depending on the number of emails you need to manage and send each month. Give the details a look, and select the best plan for your business:

Gold

  • $14/mo. – Billed Monthly
  • $139/yr. – Billed Annually
  • $0.0007 –  Price Per Extra Email (Monthly)
  • $0.00058 –  Price Per Extra Email (Annually)
  • 20,000 Emails Per Month
  • Ticket Support
  • Toll-Free Phone
  • Live Chat
  • Setup Assistance
  • DKIM/SPF
  • Feedback Loops
  • Blacklist Monitoring
  • Spamtrap Detection
  • Real-Time Analytics
  • Bounce/Spam Tracking
  • Unsubscribes
  • Weekly Summaries
  • Servers Worldwide
  • Best-Path Routing
  • Redundancy Built-In
  • TLS/SSL Secured

Diamond

  • $69/mo. – Billed Monthly
  • 689/yr. – Billed Annually
  • $0.00069 –  Price Per Extra Email (Monthly)
  • $0.00058 –  Price Per Extra Email (Annually)
  • 100,000 Emails Per Month
  • All Features In Gold Plus:
  • Email Testing Tools
  • Dedicated IP Address

Diamond Elite

  • $199/mo. – Billed Monthly
  • $1,989/yr. – Billed Annually
  • $0.00067-  Price Per Extra Email (Monthly)
  • $0.00058 –  Price Per Extra Email (Annually)
  • 300,000 Emails Per Month
  • All Features In Diamond Plus:
  • Priority Support

Custom

  • 1,000,000+  Emails Per Month
  • All Features In Diamond Elite

Please contact the company for more information on SMTP2GO’s custom enterprise pricing plan, and request for a quote

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Virgin Active, Prism Office, VScreen

Integrations

SMTP2GO supports integration with customer relationship and content management systems, email servers, and other applications. Here are some examples:

  • Drupal
  • Joomla
  • Magento
  • Pipedrive
  • Salesforce
  • SugarCRM
  • WordPress
  • Workbooks CRM
  • Zoho CRM
  • Exchange Server 2003
  • Exchange Server 2007 & 2010
  • Microsoft Office 365
  • Unix
  • Lotus Domino
  • MDaemon
  • Exim

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A fast and reliable email service provider used for sending different types of emails and monitoring the issues concerning their deliverability.

Company Email

Contact No.

Company's Address

SMTP2GO.com
8721 Santa Monica Blvd #1099
Los Angeles CA 90069-4507
USA

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score

Almost as important as functionalities and user support level are pricing packages made available by VICIdial and SMTP2GO. Even though cost should not be a deciding aspect it’s without a doubt a significant thing to think about. You should look for a flexible pricing package that can be matched with your business size and effortlessly scaled up when your business develops. Be sure that you don’t choose pricing plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly as big companies can frequently count on more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time using it. It’s a useful experience that doesn’t need you to invest any money and gives you a practical overview of what it feels like to work with VICIdial and SMTP2GO.

Page last modified