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Compare VICIdial vs. Slack

You have so many Communications Software alternatives in today’s state of that industry that choosing the right product can be confusing. On our comparison page, it is simple to assess the functions, terms and conditions, available plans, and more details of VICIdial and Slack. You can also compare their score (8.0 for VICIdial vs. 9.3 for Slack) and user satisfaction level (96% for VICIdial vs. 96% for Slack). The scores and ratings give you a general idea how both these software products perform. In addition, check if the solution can integrate with the company’s current business apps to ensure greater productivity. As of now, the most significant solutions in our Call Center Software category are: Five9, RingCentral Contact Center, Freshcaller.
Comparison

VICIdial

VS

Slack

VS

VICIdial screenshot Slack screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

9.3 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

96% ?

Pricing

Pricing

free

$6.67

Pricing Model

Pricing Model

Quote-based Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams.
Easy Links
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Slack pricing
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Slack integrates messages from external systems used by teams (including services such as Twitter, Google Docs/Drive, Dropbox, Zendesk, GitHub, MailChimp and dozens more) to create one place where everything comes together with one search box across all these tools. A full list of integrations can be found on Slack’s website.

List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Slack FEATURES

  • Built-in internal and external sharing option
  • Configurable notifications for desktop, mobile push and email
  • Create open channels
  • Desktop and mobile messaging, file sharing and notifications
  • Flexible file browsing
  • Flexible notifications
  • Integrates with dozens of services
  • Integrations with Google Docs and Dropbox
  • Mobile native
  • Native apps for iOS and Android
  • Powerful search and archiving
  • Read-state synchronization
  • Search conversations and individual messages
  • Search inside Word docs, Google Docs, Photoshop files, PDFs
  • Snippets: for capturing blocks of raw text, log files, code
  • Support for both Google and Apple emoji styles
  • Support for private groups and 1:1 direct messaging
  • Sync with desktop, iPhone/iPad or Android device
  • Two built-in native file types
  • Webhooks and an open API
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Company's Address

Company's Address

Tampa, Florida
USA
680 Folsom St #145
San Francisco, CA 94107
USA
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Customers

Prominent Customers

Dow Jones, eBay, NBCUniversal, The Wall Street Journal
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket
Vendor Email

Vendor Email

sales@vicidial.com pr@slack.com
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Free – No limits on time or users

  • Searchable message archives, up to 10k of your team’s most recent messages
  • 10 apps or service integrations
  • Native apps for iOS, Android, Mac & Windows Desktop
  • Two-person voice and video calls
  • 5GB total file storage for the team
  • Two-factor authentication

Standard – $6.67 per user/month billed annually ($8 billed monthly)

  • All features from the Free plan
  • Unlimited searchable message archives
  • Unlimited apps and service integrations
  • Custom retention policies for messages and files
  • Guest access
  • Priority support
  • OAuth via Google
  • Mandatory two-factor authentication
  • Custom User Groups to reach a team or department
  • Group voice and video calls
  • 10GB file storage per team member

Plus – $12.50 per user/month billed annually ($15 billed monthly)

  • All features from the Standard plan
  • SAML-based single sign-on (SSO)
  • Compliance Exports of all messages
  • 99.99% Guaranteed Uptime SLA
  • 24/7 Support with 4-hour response time
  • User provisioning and deprovisioning
  • Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
  • 20GB file storage per team member

Enterprise – By quote

  • Fully searchable archive with unlimited messages
  • Unlimited external integrations
  • Free native apps for iOS, Android & Mac Desktop
  • Detailed usage statistics, reporting & analysis
  • Custom message retention policies
  • Guest access
  • Priority support
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact Phone

Contact Phone

+1-888-894-8424 +1-415-805-8989
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and opinions that we shared in this analysis were collated from official company websites, marketing resources available online, real-life experience from real users as well as our individual hands-on use of each app by an expert. We do our best to comprehensively examine every product, therefore we not only examine it ourselves, but we also correlate our results with experiences of other people from the B2B community.