Compare VICIdial vs. Slaask

Buying the best Customer Support Software product is all about cross-checking different solutions and identifying the top program for your specific needs. Our proprietary algorythm gives you a fast look at the general rating of VICIdial and Slaask. For general quality and performance, VICIdial scored 8.0, while Slaask scored 8.0. On the other hand, for user satisfaction, VICIdial earned 96%, while Slaask earned 100%. Below it's also possible to check their features, terms, plans, etc. to see which application will be more suitable for your needs. An important feature to check is if the software can toggle on/off limitations on various types of users to protect any sensitive corporate data. In the event you would like to quickly locate the top Call Center Software according to our experts we recommend you take a look at one of these products: Vocalcom Cloud Contact Center, Freshdesk, CallTrackingMetrics.
Software

VICIdial

VS

Slaask

VS

VICIdial screenshot Slaask screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Pricing

Pricing

free

$16.94

Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Slaask is a customer service app for all Slack users, it enables you to chat with your leads and customers in real time, and directly from Slack.
Easy Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Slaask FEATURES

  • Visitor Identification
  • User Overview
  • File Sharing
  • Video Uploading
  • Live Chat
  • Unfurling Links
  • Centralized Database
  • Injecting Visitor Attributes to Messages
  • Adblocker Whitelisting Widget
  • Automated Interactions
  • Scheduling
  • Dedicated Messaging
  • Automated Redirection of Clients
  • Performance Analytics
  • Pre-Chat Questions
  • Text Formatting
  • Editing/Deleting Sent Text
  • Canned Responses
  • Auto-Cleaning
  • Mobile-Responsive Widget
  • Offline Mode
  • Notifications
  • Dedicated Channels for all Conversations
  • Widget Customization
  • Inquiries
  • Page Selection
  • Chart Backup
  • Emoticons & Simple Command
  • Easy Integration
  • Multilingual support
  • Set up a bot for your company
  • Screenshots
  • Chat background
  • Block a spam bot or a visitor
  • Define a max number of “concurrent chats” for each of your team member
  • Export chat transcripts
  • Display your role during the conversation
  • Know your lead/customer’s path in real time
  • Customize a notification sound on your lead/customer’s end
  • Make your chats emotional with GIFs
  • Select from docked/undocked web browser live-chat
Company Email

Company Email

sales@vicidial.com
Popular Clients

Popular Clients

Harvard Medical School, SIGFOX, United Nations, Universite Paris
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Slaask offers three different payment plans:

Starter – $16.94/month

  • Unlimited Team Members
  • Full Customization
  • Automatic Chat Dispatching
  • Real-Time Visitor Tracking
  • Elemental Analytics
  • SLA
  • 1 Widget and 1 Trigger
  • Live Chat Support
  • Slaask’s Branding
  • 60 Unique Communications

Growth – $49.94

  • Everything in Starter
  • Automated User Identification
  • 5 Widgets & 5 Triggers
  • Full Analytics (with KPI)
  • Automated Team Member Presence
  • Minimal Slaask Branding (Your branding is emphasized)
  • 24/5 Priority Support
  • 300 Unique Conversations per month

Premium – $124.94

  • Everything in Growth
  • Unlimited Widgets
  • Unlimited Sub-Teams
  • Full White-Labeling
  • 99.99% Up-Time Guaranteed
  • Avatars For Your Company’s Image
  • 24/5 Worldwide Premium Support
  • 1500 Unique Conversations per month

All prices are annual subscription prices. The company offers a free trial for every plan.

Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Slaask pricing
Phone No.

Phone No.

+1-888-894-8424
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Slaask integrates with the following systems and applications:

  • Slack
  • Zendesk
  • Salesforce
  • Microsoft Dynamics Crm
  • Hubspot
  • Insightly
  • Infusionsoft
  • Oracle Crm On Demand
  • Sap
  • Sugarcrm
  • Kayako
  • OsTicket
  • OTRS
  • HESK
  • Simple Ticket
  • Spiceworks
  • Request Tracker
  • Freshdesk
  • eTicket
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, International, China, Germany, India, Japan
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Company's Address

Company's Address

Tampa, Florida
USA
2443 Fillmore St, # 380-7996
94115 San Francisco
USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on exclusively a broad range of functionalities and scalable pricing from a reliable Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to guarantee that if you have any questions about VICIdial or Slaask, or you run into a problem, or perhaps you’ll want to request a certain update or feature beneficial to your business you can trust in a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. It’s also a big plus if you can profit from personal training or at least a knowledge base you can use.