Compare VICIdial vs. SlaaskBuying the best Customer Support Software product is all about cross-checking different solutions and identifying the top program for your specific needs. Our proprietary algorythm gives you a fast look at the general rating of VICIdial and Slaask. For general quality and performance, VICIdial scored 8.0, while Slaask scored 8.0. On the other hand, for user satisfaction, VICIdial earned 96%, while Slaask earned 100%. Below it's also possible to check their features, terms, plans, etc. to see which application will be more suitable for your needs. An important feature to check is if the software can toggle on/off limitations on various types of users to protect any sensitive corporate data. We realize that not all businesses have the time to scrutinize dozens of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshdesk, Five9, CallTrackingMetrics.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Slaask is a customer service app for all Slack users, it enables you to chat with your leads and customers in real time, and directly from Slack.
|List of Features|
List of Features
|Harvard Medical School, SIGFOX, United Nations, Universite Paris|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Slaask offers three different payment plans:
Starter – $16.94/month
Growth – $49.94
Premium – $124.94
All prices are annual subscription prices. The company offers a free trial for every plan.
|Learn more about VICIdial pricing||Learn more about Slaask pricing|
VICIdial integrates with the following business systems and applications:
Slaask integrates with the following systems and applications:
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, International, China, Germany, India, Japan|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
| Tampa, Florida|
| 2443 Fillmore St, # 380-7996|
94115 San Francisco
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You shouldn’t count on exclusively a broad range of functionalities and scalable pricing from a reliable Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to guarantee that if you have any questions about VICIdial or Slaask, or you run into a problem, or perhaps you’ll want to request a certain update or feature beneficial to your business you can trust in a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. It’s also a big plus if you can profit from personal training or at least a knowledge base you can use.