Compare VICIdial vs. SherpaDeskBuying the perfect Customer Support Software product is all about assessing different solutions and identifying the top software for your specific needs. Our unique algorythm gives you a quick look at the general rating of VICIdial and SherpaDesk. For general quality and performance, VICIdial scored 8.0, while SherpaDesk scored 7.5. On the other hand, for user satisfaction, VICIdial earned 96%, while SherpaDesk earned 100%. Below it's also possible to look at their functions, terms, plans, etc. to determine what software will be more appropriate for your needs. An important aspect to check is whether the app lets you to toggle on/off limitations on various types of users to limit the exposure of any sensitive corporate data. We know that not all people have the time to scrutinize a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshcaller, CallTrackingMetrics, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
| Tampa, Florida|
| SherpaDesk Headquarters|
San Francisco, CA 94103
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
VICIdial integrates with the following business systems and applications:
SherpaDesk integrates with the following business systems and applications:
|Learn more about VICIdial pricing||Learn more about SherpaDesk pricing|
|Imagination Network, Badal Rain, Benson Consulting, MEA Financial|
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Every time you compare various Customer Support Software services you shouldn’t simply explore their list of features and offered pricing plans. Pay attention to the fact that the app must be matching your requirements and company so the more flexible their offer the better. Learn which systems are supported by VICIdial and SherpaDesk and be certain you will obtain mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, as this could be a critical factor for many businesses.