Compare VICIdial vs. SherpaDesk

Buying the perfect Customer Support Software product is all about assessing different solutions and identifying the top software for your specific needs. Our unique algorythm gives you a quick look at the general rating of VICIdial and SherpaDesk. For general quality and performance, VICIdial scored 8.0, while SherpaDesk scored 7.5. On the other hand, for user satisfaction, VICIdial earned 96%, while SherpaDesk earned 100%. Below it's also possible to look at their functions, terms, plans, etc. to determine what software will be more appropriate for your needs. An important aspect to check is whether the app lets you to toggle on/off limitations on various types of users to limit the exposure of any sensitive corporate data. We know that not all people have the time to scrutinize a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshcaller, CallTrackingMetrics, Five9.
Software

VICIdial

VS

SherpaDesk

VS

VICIdial screenshot SherpaDesk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.5 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Cost

Cost

free

$39

Price Scheme

Price Scheme

Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
Useful Links
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Company's Address

Company's Address

Tampa, Florida
USA
SherpaDesk Headquarters
Market Street
San Francisco, CA 94103
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.

$39/tech/month

  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking
Phone Number

Phone Number

+1-888-894-8424 866.996.1200
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

SherpaDesk FEATURES

  • Email and Phone Customer Support
  • Ticket Management
  • Time Tracking and Invoicing
  • Email Parsing
  • Asset Management
  • Project Management
  • Customer Engagement
  • Mobile and Web Applications
  • Customization
  • Reporting
  • API and Integrations
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Contact Email

Contact Email

sales@vicidial.com support@sherpadesk.com
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

SherpaDesk integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • QuickBooks
  • FreshBooks
  • QuickBooks Online
  • Microsoft Office 365
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about SherpaDesk pricing
Prominent Clients

Prominent Clients

Imagination Network, Badal Rain, Benson Consulting, MEA Financial
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you compare various Customer Support Software services you shouldn’t simply explore their list of features and offered pricing plans. Pay attention to the fact that the app must be matching your requirements and company so the more flexible their offer the better. Learn which systems are supported by VICIdial and SherpaDesk and be certain you will obtain mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, as this could be a critical factor for many businesses.